I booked the France-UK tour through a different Tour provider. I was surprised to be endorsed to Europamundo as this was the first time Ive heard about the company. I was delighted to learn more about Europamundo tour packages and will consider booking through them directly for future trips.
The traveler packet containing itinerary, hotels and tour options are laid out well, providing clear and concise details.
== Feedback for Mr. Raimundo, English Tour conductor:
Given the unique circumstance where I was the solo English-speaking traveler among the group of Spanish and Portuguese travelers, Raimundo was able to effectively communicate the schedule and itinerary description in English while teaming up with the lead guide, Mr. Marcelo, to ensure optimal travel experience by the entire group.
It was a pleasure and privilege to have Raimundo as a Tour guide, as he expressed care and concern to me and to the group throughout his service. His enthusiastic, can-do and lets-go spirit made the tour more fun and enjoyable. He is meticulous with the traveler requirements, such as ensuring that my ticket was purchased for the dfds ride. He is always willing to assist, give recommendation and even take creative shots. It was nice of him to go the extra mile and to provide the best possible tour experience.
As his assignment did not reach until the last leg of my trip, Marcelo made up for the English spiel and communicated it well. Marcelo assisted me until I get through to my next destination. He is eager to help in ways he can.
== Areas for improvement:
The traveler information url is not using secured channel and is easily accessed on any browser. I would recommend using 2FA, bound to the travelers email to secure sensitive information relative to the traveler.
The trip itinerary consisted a mix of location where the bus will pass through or a photo stop. It will be beneficial to know which location can the bus stop for photos by indicating it on the itinerary.
• On one of the tour evening, there was an event on the itinerary location blocking the roads from traffic, causing some conflict with the schedule and bus accessibility. Travelers were inconvenienced and situation could have been mitigated if the agency had moved the dinner venue that is accessible by bus and as advised by the lead guide.
I feel Europamundo as a company should have been able to make adjustments as deemed necessary and prioritize the well-being and safety of the travelers.
Mr. Marcelo, the lead guide, handled the situation well to the best of his ability and went above and beyond his role to accommodate the travelers needs while coordinating with the driver for the closest pickup point, despite of the difficult situation he was put in due to the conflicting event.
I commend Marcelo for his professionalism and utmost care in dealing with the situation while maintaining a positive and composed demeanor. His level of skill and critical thinking are worth noting of.
== Overall experience:
My first time to travel with Europamundo started and ended on a positive note. I would recommend it to family and friends in North America, where the marketing has not reached much visibility at this time. My trip was memorable as the tour guides gave top quality service and provided a well-rounded experience in line with the itinerary package by Europamundo.
