Overall the trip was wonderful, and the itinerary and the places we visited were excellent. The included castles, boat, waterfalls and other activities were also great. Logistics was arranged perfectly. Some things for Europamundo to consider:
1. Your Spanish guide speaks for 40 minutes, but leaving the English speaking guide only 5 minutes before arriving to a place. This happened more than once, and specifically with Jonatas Chavery. Overall Spanish speaking passengers were a clear priority over English speaking passengers throughout the trip. We are grateful for the English speaking guides that EuropaMundo provided. Please tell the Spanish speaking guides to give EQUAL time in explaining on the bus. Alberto was excellent and translated immediately to English, so that everyone was engaged, and equal time was spent English/Spanish.
2. We are disappointed the EuropaMundo allows babies on the bus, and that babies are allowed to sit at the front instead of at the last seat in the back of the bus. They are annoying to everyone.
3. We had so many tour guides changes and buses that we did not even have a chance to appreciate them with a tip. Some drivers like Lyon – Tournus were very rude to us and complaint about having to lift the suitcases.
4. All buses should have charging capabilities and wifi. Only one bus had wifi
5. Guides should be instructed to have a comfort stop after each 1 ½ hours of travel. It is unreasonable to expect humans to travel 3 plus hours without a comfort stop.
6. The hotels this time were not as good as usually like is Spain. They were all very clean but IBIS was a disappointment and APPARTCITY was just ok. Breakfast was always excellent.
7. To the smoking guides, they should not smoke while they are talking to us and walking with us drop us. As soon as they drop us, they can smoke as much as they want. We do not need or want to inhale their smelly cigarettes. They also come on the bus smelling like an ashtray.
8. Comments concerning special locations: It was not enough al all 1 hour at Savigny Castle. We were not able to see the magnificent collections. Would be better to allow 1 ½ hours and remove that time from Beaune. You can also remove completely Freiburg and allow more time in Strasbourg or in Triberg. We never got to see Baden Baden or Marseille, we only slept there. Marseille hotel was excellent.
Overall this is my third trip with EuropaMundo and I hope to travel again without babies.
