Arenal Volcano & Monteverde Cloud Forest

Overall the trip was great. The excursions and tour guides we had were all excellent. The hotel in Arenal was nice but the hotel in Monteverde did not have air conditioning in the room or a pool. There was some confusion around a couple of the bus transfers. The night we arrived we were told in our communication to look for a driver holding up our name. There was nobody. We contacted GWT on the 24 hour WhatsApp number and after about half an hour were told that we should get a cab and they will look into it on Monday. Eventually we were told that it was a typo in the communication because the actual itinerary did not have a transfer from the airport included. The transfer back to San Jose at the end of the trip turned a 3 hour drive into a long 6 hour one. First we had to switch buses and drivers half way through resulting in over an hour wait at a rest stop. When we got to San Jose the driver brought us to the wrong hotel, due to a system error on their end. I tried texting the WhatsApp line during that time and still haven’t received a response 5 days later. Not a great way to end the trip.

This was a great trip. The tours were excellent. The guides were knowledgeable. The hotels were great!

Good tour that was very well organized. Transfers were on time and the included tours were fun and interesting.

Trip was well organized. All pick-ups were punctual. Had a great time. Programm could have been more intense. There were some longer breaks which could have been used for additional tours.