Spain, Morocco and Portugal

The coordination was superb

Spain and Portugal was excellent. Morocco need improvement as lot of time was spent in shops

Highlights of the tour is surely the camel ride and 4-wheel drive in the Morocco desert. It was exhilarating and fun for us.

This was our second trip with you. last year we took Greece-Turkey tour. Itinerary overall was good. Most hotels were good, two of them below average, two excellent. Overall experience was good except following two complaints. 1. Our tour was supposed to be only English speaking except one area but the whole tour was bilingual Spanish and English. Spanish was given more importance which is not we were told by our agent. 2. Most disappointing was that at two places, Spanish speaking people were place at very good hotels one was Hilton while we English speaking were placed at average/below average hotels. This was not good at all. We did complain to the Guide and our travel agent and both of them have forwarded our complaint to you. Hope above two complains are in order and you will look in to them. Warm regards

This was our second trip with you. last year we took Greece-Turkey tour. Itinerary overall was good. Most hotels were good, two of them below average, two excellent. Overall experience was good except following two complaints. 1. Our tour was supposed to be only English speaking except one area but the whole tour was bilingual Spanish and English. Spanish was given more importance which is not we were told by our agent. 2. Most disappointing was that at two places, Spanish speaking people were place at very good hotels one was Hilton while we English speaking were placed at average/below average hotels. This was not good at all. We did complain to the Guide and our travel agent and both of them have forwarded our complaint to you. Hope above two complains are in order and you will look in to them. Warm regards

our trip was excellent. we are very happy with Aman Gonzalez, our you guide fro Barcelona to Granada. He was very caring and helpful. our tour guide Karim in Morocco was excellent.

ver well coordinated trip. everything was as expected. covering lots of places in the itiniery.

The organization of the tour is excellent. Everything was coordinated effectively. A point for improvement to consider, consider replacing some of the hotels used as some of the hotels are old and dilapidated.

lf Tour bus can have better air condition and better air ventilation like heat and cool air

To supplied more options and info on lunch dinner restaurants if not included in the tour

The guides in Morocco, Serville, Lisbon, and Madrid were very helpful, courteous, and professional. The drivers in Barcelona and Morocco were great, too. Some of the bus trips were too long. We did a lot of sleeping on the buses with very little worthwhile sites to see in between. I traveled with a friend, and we had booked single rooms, but our rooms were not always next to each other or on the same floor. Some 4-star hotels should be downgraded to 3-stars. As single supplement travelers, we paid more per person, but in some hotels e.g. Hotel Praga we had very small rooms. But, for the most part, the rooms were ok. I would have liked more free time for culinary pursuits. Very often, we arrived at our destination late into the night and had to contend with hotel cuisine.

I felt that Europamundo truly took care of our well being especially in the time that we were caught in the middle of the international lockdowns because of COVID-19. The hotels were good and breakfast has good variety. The places visited are wonderful and beautiful The guides are very friendly and professional.

The tour was well planned and coordinated. The hotels are clean and with good breakfast. The guides are very professional and very helpful. The best thing I can say is that in this trip, Europamundo took very good care of us especially it was a time of uncertainties because of the international lockdowns. I felt very safe and truly well taken care of until we got out flights back home Thank you

The hotels were good. The buses clean. The optional excursion good except for the Berber Fantasy... The whole trip would have been fantastic for sure except that it was prematurely terminated with the international lockdowns... Considering the situation, I thank Europamundo for taking good care of all 100 of us in the group. You truly protected us Our tour director Pedro Vega and his colleagues made sure we all made it back to Madrid where we could get flights back home. Your company made sure we had hotels, food, transportation and continued support until we all got home. Europamundo will always be on the top of our list

Our Spain, Morocco and Portugal trip was one of my best europe tour experience Europamundo made our itinetaries less stressful and enjoyable. Our tour guides were all professionals. A special mention to Pedro who was so organized in every detail of our travel. He sees to it that we get the right information and was very accomodating. For sure, we will plan our next europe escapade with Europamundo

Mountains and landscapes of Morocco as well as the Sahara desert trip like 4x4 trip and camel ride.

Some of the guides were rather poor and disinterested, especially Ahmed Riad. Some were everywhere and unclear giving conflicting information at all times, like Ana Teixiro. Generally, all were very good when it comes to selling options, which can be offputting when we purchase tour for the main purpose of travelling that country. Riad was the worst, fobbing off questions that were posed. Local guides were quite good and knowledgeable. Pedro turned out to be the best guide of the lot.

The trip is very good esp Morocco. Our guide Ana is excellent. It would be very helpful and safe for people who have mobility issues to know before hand if they are able to participate in climbing up steep stairs and roads, long walking on uneven roads and paths. The levels of physical activities should be documented in the itineraries

I am very happy with Ana the tour guide in Morocco. She is caring,, knowledgeable and very helpful to our needs and comfort. The local guide Rashid is the best of all local guides.Europamundo tours should clearly state in all itineraries the levels of difficulties and physical activities involved eg long walking, climbing narrow steep stairs, hills, slopes so people can decide if they are fit and able to participate. On the whole the tour was good esp Morocco. I thank you for that

I loved the walking tours through the different cities, seeing the city from the bus is not the same

1. After travelling over 24 hours we arrived in Barcelona at our first hotel around 8am. Unfortunately our room was not ready until 3pm and the hotel was not in the best location for shopping/eating etc, so not a good start to our holiday. 2. We lost 3-5 hours of our trip because we had to turn around after driving for 1.5 hours to pick up passengers from another bus that had broken down. This obviously prevented us from spending more time in the places that we visited to sight-see, eat and shop. 3. Our bus had both a Spanish and an English speaking tour guide. Problems hearing the guides were encountered due to passengers speaking while the English tour guide was giving us information and vice versa. We also felt that we missed information about an item of interest because we had passed that item before the English speaking guide had a chance to say what it was. I do not recommend having tours with joint languages. 4. I personally missed a lot of what the English speaking guides said their Spanish accents are very strong. I suggest having English tour guides who speak Spanish as opposed to Spanish tour guides who speak English. 5. There were too many buses arriving at toilet stops at the same time making waiting times for women ridiculous. Staggering bus arrivals could perhaps avoid this. 6. At times, after being on the bus most of the day, we arrived too late to relax, eat and enjoy ourselves. One night we arrived at 9.15pm and had not had dinner. 7. In Madrid we were taken to a Plaza and told that we had to find our own way back to the Hotel. I did not receive any information prior to getting on the bus that this would occur. If information was given either before or on the bus then it was not imparted or received well. 5. The highlights for me were the Todra Gorge, the Sahara, the Atlas Mountains, the Seville Cathedral, the Medina in Fez and the bullring in Madrid. 6. As a general overall comment, I enjoyed the trip, had some amazing experiences, thought the guides were great apart from my comments above and thought the drivers were great too. I felt at times that parts of the tour were a bit rushed in that we would have preferred some more relaxation time to perhaps have a swim in the hotel pool and also that we went to too many cathedrals. Thanks for giving me the opportunity to comment. Kind regards, Susan.

Dual language bus travellers was not appropriate. Long days far too many, think the trip should be 4 weeks to cover the countries to allow an extra day in a few places or reduce the number of countries to 2 for 3 week period. shopping time is Marrakech and Fez should be more free shopping not to the nominated stores so travellers could look at greater variety of goods. It is a world known fact travellers love shopping and look for bargains. Being dropped in Madrid centre on last day after morning excursion totally unsatisfactory and irresponsible by the travel agency. We were dropped off with little or incorrect support details. We had to go to the Information office and get our own maps and details for shopping areas, places of interest and details of transport back to the hotel. The travel agency should have given us maps and be in a position to have transport back to the hotel after a number of hours, we were their responsibility. We were not adequately informed that we were being dropped off, majority of us believed there was an option to go to the hotel or stay in the city with transport later to collect us. Totally unsatisfactory. Most hotels adequately handled volumes of people but on in particular one hotel, in Lisbon just could not cope with the volume at breakfast it was a shamble. Also the one in Rabat could not cope, did not have enough cups, cutlery and food dishes not refilled timely. The number of buses travelling on the same day and time was very unwelcoming, they need to spread the groups, too many people at the same spot and hotel at the same time.

Getting to know each other from all over the world

Getting to know each other coming from all over the world.

Very good

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Visiting areas we wouldnt have travelled on our own

Great flexibility of tour. Good hotels, Value for money. Ana, our guide from Granada to Morocco to Sevilla was outstanding with her knowledge, assistance and guidance. Europamundo not well known in Aust- it should be. We had a great experience. Would recommend you exhibit at Aust rravel expos held in capital cities twice a year www.travelexpo.net.au. Happy to share feedback about combined global and Spanish speaking tours. Please contact using email at end of questionnaire. Not listed on questionnaire, but our guide Florence in Madrid was also very good.

It was our first time to do a tour and we were so glad we took Europamundo. The trip details, the attentiveness, tour guides and the information provided were very good. We had enough time as well do our own walking and discovering of places. We would be recommending for others. Note: pls contact me so I can to give my specific comment about our guide Nekane and Linus in Morocco.

Regretted to deal with Tour4fun instead of directly to deal with Europamando. Because Europamando has cheaper prices, more detail info, and better Customer Services.

I mistook Tour4fun were Tour Operator until the date before the trip started to learn that actually Europamundo is. Throughout discussed with other tourmates, all had the same conclusion: Better to deal direct with Europamando for cheaper pieces, better info.

In general, Europamundo covered key monuments, historical places, churches, palaces and some natural sights very well.

We did not enjoy the tour when we were packed like sardines in a double decker bus with one tour guide and sixty people. Furthermore 55 of the 60 people were Indian, they were very loud, some of them smell very bad, they burped and farted like it was a normal thing to do. There was a huge clash of cultures and we believe the Indian people should be put together in their own English speaking tour, furthermore they did not enjoy the food and constantly complained about the breakfast and dinner, its a waste of money from Europamundo to pay for this food that is wasted. We have traveled with Europamundo several times but after this experience we will be considering other options such as cosmos, trafalgar. The Indian culture is very different and because we were uncomfortable we did not enjoy the tour. Once we went to Morocco we shared the bus with Latin people and the situation got better but we chose English because its my first language even though I understand Spanish, I feel more comfortable with English. Please customize English tours for the future for non Indian travelers. Please proofread all your communications and itineraries in emglish, the context is not accurate sometimes, you need a person that speaks English well and can translate correctly the itineraries and documentation. The hotel in Portugal was the worst, old, full of smoke, smelly, outdated, Europamundo should not send anyone ever there. The hotel in Rabat was also old and outdated with rude service. The hotel in fez was old, loud and also full of smoke, food was not good The excursion in the desert belmoune was amazing with the camel ride, the best of the trip in Morocco The worst excursion was fantasía in Marrakech, food was great, show was bad, too short, employees seen unhappy. Tour guides for Europamundo need to speak English better and the company needs to invest money in training them to speak better English

I was able to see many different cities in a short period of time

Overall the tour was very good with the exception of some of the people I was travelling with at the start of the tour. The food at some (two) of the hotels was not the best. One bathroom was atrocious. The drivers and tour leaders were exceptional.

Amazing 19day tour to Spain Morocco and Portugal. My friend Jenny and I loved it. The places we visited on this trip were amazing. Ok some some hotels and some food was average but I personally would complain MORE about some of the foreigners/travellers (on this tour) punctuality, attitude, disgusting manners and the way they treated all three of our guides way before I would complain about a room or food. My highlight was definitely seeing the Sarah Desert in Morocco. I would use Europamundo again. Thanks heaps to Ana Pedro and Abdel you were all very professional, well organised, passionate, caring and very charming people. Thanks for making a life time memory . Love Sandy X

I really love the places we visited. The tour coordinators are very friendly, accommodating helpful. I enjoyed my time with my tour mates. I really really love the trip.

Most of the trip was with Spanish speaking tourists from Latin America. They were very nice, gracious everybody was on time. However, the dual language tour in Spanish English was a problem but not a show stopper. All our tour guides Albert Gomez, Pedro Maria Arana were excellent managed the dual language commentary quite well.

Gave me the opportunity to practice speaking Spanish with other passengers.

We were able to make friends with other easily.