Japan Art and architecture Trips

THE TOUR TO CHINA AND JAPAN WAS AMAZING.I ESPECIALLY WANTED TO HIGHLIGHT THE OUTSTANDING SERVICE OF ONE OF THE TOUR GUIDES, NOT LISTED UNDER TOUR GUIDES: ALVARO BLANCO, HIS KNOWLEDGE, KINDNESS AND ATTENTION TO DETAIL TRULY MADE THE TRIP CONFORTABLE. THANK YOU!

I enjoyed the tour, its value for money, especially Ken, he was wonderful in his explanation he knew everything. The hotels were excellent. a special mention to Nadia who waited with us when the tour ended to make sure we had a hotel to stay for the night, much appreciated.

We felt like second class citizens on this tour because we spoke English, explanations during this tour was 80% for Spanish customers and barely 20% for English customers. This was very disappointing and I would recommend English speaking people use another tour company. Also, we requested a double bed during our tour and the first 2 nights of our tour we had to pay an extra 4000 to get a double room, there was no one from Europamundo around that we could talk to which was very frustrating.

Overall very well organised and conducted except that on Day 3 16 April in Kyoto, we were left after visit to Gion district and expected to get back to the hotel by ourselves using bus or taxi. Given the long day alternate transport should have been arranged.

Even though we requested vegetarian food, only salad and fruits were provided. It would be good to improve this. Hotel and Tokyo tour should be improved. Guides specified below are incorrect. We had Martin and Francisco not Ricardo and Laura.

My trip was the best tour I have experienced. Ken was so knowledgeable, funny, helpful and attentive to our needs. Great ambassador for your Company. Being a solo traveler he catered to my needs and was such an inspiration. Only bad experience was getting from the hotel to the airport at the end of the trip. I booked a taxi at the service desk prior to my departure. Was hard to understand as the lady did not speak much English. I showed her my itinerary for the airport and departure time. Next day the taxi was waiting for me but he took me to the domestic terminal. This cost me over 1400 yen. I then had to get another taxi to the international terminal for my flight home, this cost me 330 Australian dollars. I did not have much time to get my flight as well. I was shaken and upset. What a tragedy to end a perfect holiday. The motel should compensate me for their error. What can be done about it? Any suggestions would be appreciated. I realize when I booked it the taxi was going to be expensive but going to the domestic terminal was out of line and their error. Will await a reply to this problem.