Met up with Mr Osama for a consultation before the beginning of The Great Egypt trip.
I specifically told him in details of my expectations and objectives of my trip.
Being a photographer, I would want to capture the best of Egypt. Hence, I asked for a best view and high floor room.
I again highlighted these to my tour director Ramadan on the first day of the trip.
Unfortunately, my requests had fallen into deaf ears.
I was given a room on the 18th floor facing a construction site where else a lady traveller was given a 30th floor facing the Nile River.
I requested for it about 4 days prior to the check-in but yet the best view room was given to the lady who didn't request for it at all. I was disappointed and would like to change but was told by Osama that if I'm not happy with the 18th floor, he can put me down to the 3rd floor instead! So he was saying to take it or leave it! I felt very offened by his words. That was NOT nice! That was THREATENING! That was DISRESPECTFUL! I felt DISGUSTED!. Worst, he was saying over the microphone infront of the whole group of us while in the bus.
I asked other travellers in the groups, all agreed with what he said was offensive and not right!
He handed me the card for the room at the lobby and again I told him I was not happy with his arrangement. Sadly, no action from him.
I complained to Ramadan the next day and was told that Osama had used those words because he was tired and at the same time the bus was moving and that he may fall. I cannot accept these lame reasons. Being tired doesn't meant he can be DISRESPECTFUL!
Even after Ramadan had spoken to him, no effort was put in to get me to another room. The next day at about 10pm after my outing, I went to the reception and asked for a change of room with a better view and was given immediately. This was to say no further action was taken after the complain. It was more than 14 hours for him to act. The receptionist told me that no one had requested to change my room, if yes, they would have gladly do so.
So what was the purpose of the consultation and speaking to Osama for more than a hour? This was wasting my breath and time. PLEASE do not do for the sake of doing. It defeat the purpose!
When traveling to Luxor, I was wondering why was I sitting alone 3-4 rows in front of the whole group of 19 travellers (12 from my group and 7 from Insight Vacation). Why was I have to sit alone and NOT as a group? Was it because that I'm the only Chinese? Was it racist?
On the last day, Osama was there to pick some of us to the airport, I was expecting an apology from him personally. NO! He acted like nothing had happened that had caused the unpleasant situation.
These unpleasant situations dampened my holidays with Trafalgar again!
He helped me through my departure at the airport though.
Thank you Ramadan for being a great tour director. He's knowledgeable, helpful and attending to our little needs. I can see that he take pride in his work!
Over at the breakfast on my last day of the trip, Ahmed Awad - the restaurant manager greeted me and upon hearing that I missed my Chinese food, he immediately got the kitchen to prepare some for me and Chef Nasser came personally to ensure that I'm well taken care of for my meal. Their sincere hospitalities are greatly appreciated!
For your necessary action and I want a reply from the relevant in charge!
Yours faithfully,
Goh Wah Heng
