⭐ 1 Star
Absolutely unacceptable. Do not trust Ramasside Tours with your clients or your travel plans.
As a professional travel advisor, I booked multiple high-end private tours with Ramasside for cruise clients visiting Egypt. What followed was a complete disaster—poor service, misleading practices, broken promises, and serious damage to my clients’ once-in-a-lifetime trips.
I coordinated Ramasside Tours for 67 clients, and more than 60% experienced major issues. This was not an isolated incident—it was a pattern of disorganization, deception, and complete disregard for guest experience.
❌ Refunds Promised, Never Delivered
Multiple clients experienced severe service failures and were promised refunds. Now months have passed, and Ramasside has failed to follow through—despite repeated written confirmations and apologies.
❌ Private Tours Downgraded Without Consent
Clients who paid for exclusive, private experiences were informed—sometimes days before, sometimes upon arrival—that they would be combined with other unknown groups, eliminating the VIP nature of the tour. One private group of 10 was merged with another group of 10, directly violating their confirmed agreement.
❌ No Guide Upon Arrival / Dangerous Transport
Clients were left stranded in 104°F heat outside the port in Alexandria. No guide, no sign. They were eventually told to get into an unmarked, broken-down van with no seatbelts and no air conditioning. That van overheated on a 10-lane freeway, leaving them roadside for over 2 hours in traffic, without communication or water.
❌ Non-English-Speaking "Guides"
Despite booking English-speaking Egyptologist guides, several groups were assigned individuals who could not speak English, had no idea what was included in the itinerary, and failed to explain any cultural or historical context as paid for.
❌ Key Attractions Missed or Mishandled
Some clients missed the Sphinx entirely due to poor time management. Others were rushed through the Egyptian Museum, while watching other groups enjoy professional, engaging tours.
❌ Bait-and-Switch Tour Stops
Instead of visiting the famous Khan el-Khalili bazaar (a listed highlight), groups were taken to commission-based shops—a perfum store, a spice vendor, or an empty souvenir shop where the lights were off until the guide turned them on. This was not part of the itinerary and not requested by anyone.
❌ Hotel Booking Problems
One client arrived at a Hilton property to find no reservation under their name. Ramasside also failed to provide the Nile-view room that was promised. The issue was only resolved because the client used their Hilton Diamond status to intervene directly.
❌ No Support During Emergencies
In multiple cases, drivers or guides simply didn’t show up, leaving clients panicked and scrambling to figure out what to do. Most clients were forced to skip their Alexandria tours entirely, due to Ramasside’s unreliability.
❌ Zero Accountability
Dozens of detailed complaint letters with photos, videos, and documentation were sent to Ramasside. Responses ranged from silence to vague offers of a “discount on a future tour.” That’s an insult, not a resolution.
Bottom line:
Ramasside completely failed to deliver the premium service that was paid for—multiple times—and then evaded responsibility at every step. Their conduct has damaged client trust, my professional reputation, and their own brand beyond repair.
📢 Travelers beware. If you're considering Ramasside, reconsider.
📢 Travel professionals: protect your clients and your reputation.
When 60%+ of travelers on multiple trips report serious issues, this is not a fluke—it’s a systemic failure.
