The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
We bought the Paris airport transfer service. The customer checklist stated to look for Europamundo placard. When we arrived, we were unable to locate the driver with the placard. The hotline also told us to look for the placard. In fact, the driver was using his phone to display my name, no placard. Next time, please state either Europamundo sign or passenger name.
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
London, Madrid, Rouen, Barcelona
London, Madrid, Rouen, Barcelona, Girona, Chambery, Leysin , Zurich, Paris