Lucerne Mountains Trips

Bern, Switzerland was amazing. That hotel was first class , both amenities and location. Front Desk Lady (blond) was extremely friendly and helpful. Brunette obviously hates Americans and it came through clearly. Local Tour Lady was super awesome.

Pedro was an excellent guide - very efficient, organized and patient. He was well versed in the area and helpful with whatever needs we had. We were unable to do the incline in Switzerland, which I had already paid … (need a $$credit) due to the weather. I am terrible with surveys, but it was wonderful having him for the entire tour, including the extension in Vienna!

Cynthia was a wonderful tour guide and happy to share her knowledge with us to have the best experience possible. Would definitely choose Collette again. We felt safe in another country and enjoyed all the sites. The only thing I suggest are in regards to the restraints: I would suggest for future trips to have a way to remind people with a list, email, or text for everyone to refresh themselves of their choice, Choosing meals a day or two in advance and on the bus can be a hurried decision that people may need to think about longer or people forgot what they chose and resulted in several meals resulting in meals being mixed up and eating what they didn’t choose. It would enhance the meal experience. Neither my husband or I would have chosen soup and were looking forward to a fresh salad and we both got the opposite main meal we had chosen. 1. The restraunt in Bern -I would not choose to eat French fries in 4 star restraunt and overall didn’t care for the presentation of the heavy cream sauce on the fries and steak. The fries were also overcooked and looked like a filler food. For an expensive meal I would have preferred a healthier vegetable. 2. The restraunt chosen for our last evening- we sat down and inquired if an alcoholic drink was included with the meal and was responded with a rude, snippy comment from the server that we would have discussed this prior with the tour guide. This started the evening off uncomfortable due to the aggressive server. Overall excellent tour. Thank you. Suzanne B

The tour was very well done in regard to free time, meals, tours. The guides were organized and helpful. The walking tours were wonderful and informative., The walking pace was good. Our accommodations were close to restaurants and shops. I would definitely go on another Colette tour.

Great tour and fantastic tour manager! Ben anticipated and met every need and was so knowledgeable about everything. Couldn't have asked for anyone better. Enjoyed the included tour highlights as well as Ben's advice about activities and dining for unscheduled time.

Very well organized, excellent tour guide & super comfortable coach plus very competent driver. I was impressed with the trip to Mt. Pilates, even with the snow & sleet. Also really enjoyed the mountain village & apple strudel lesson.