Exploring the Best of Torres del Paine - W circuit

Everything was completed on time and according to schedule. We'll be back in South America soon, and I'm confident it will be with Say Hueque!

This tour was certainly for the independent traveler, and we liked how much of it was left up to our schedule. We had a terrific experience and would recommend it.

Very happy that all our tickets bus, ferry etc were organised too. It saved us a lot of hassles. The responsiveness and availability of English speaking people to help book tours made us to choose to travel with you. Our favorite hotel is Torres central Refugio. I would recommend booking Paine Grande Refugio instead of camping for the W trek. We were able to upgrade. But if we hadnt been able to upgrade we would have left our last day by staying in camps which were nice but definitely not as food as the Refugio.

Since i didnt know much about Patagonia, I felt it was very helpful to have this tour operator organize the trip and book the hotels, buses, and W-circuit refugios. Everything went smoothly, except for the bus delay which I will explain below. The bus left at 8:30, but it did not arrive at Puerto Natales until 4:30, so I missed the 2:30 bus. There were no other buses leaving that day, so my choice was to either find a hotel and return to the bus station at 7:30 the next morning, or pay 80,000 Chilean pesos for a private bus. I asked if they would call the operator in BA, but they said they would not make an international call. I found a Chilean number to call, and they said they would contact you in BA. I did not have the funds to get a hotel room or pay for a private bus, so I thought I was going to have to spend the night in the bus station. Fortunately, you agreed to pay the 80,000 pesos for the private bus, which I am eternally grateful for, but it caused me several minutes of great stress trying to figure out how to get to Torre Central. The woman at the bus counter says the buses are always late, especially Cootra and they would not recommend using that bus service. In the future, I highly recommend NOT booking the two bus trips from El Calafate to Torre Central on the W-circuit in one day. I would have travellers spend one day in Puerto Natales and catch the bus to Torre Central the next day. I would have to say my opinion of this tour company would have been very bad if you did not agree to pay the 80,000 pesos for the private bus. I realize it was not totally your fault that I missed the bus, but one hour is simply not enough time to expect the first bus to arrive on time. My return bus trip from Puerto Natales to El Calafate did not arrive in El Calafate until 2:30, so expecting the bus trip to take 5 hours is unreasonable.

The efficiency of all the logistics, pick ups, hotels and flights was our highlight of travelling with you. The full paine rib trip was the best excursion. Connie, our guide at Las Torres was awesome. You could not improve on what we experienced. Thank you very much you and your company provided a really superb service!

All the transfers worked out really well. Everyone was punctual. Tour guides were considerate and well informed. One negative to the trip was the stay at Refugio Grand Paine. Granted we were in the national park and the goal was to help us trek as much of the "W" as possible. However, we were unprepared for the unsanitary conditions that we encountered at the Refugio. I think going forward you might want to forewarn guests of the stark contrast especially when going from deluxe hotels to a setting such at that. Also, it would have been helpful if you had advised me to take along a towel as none were provided. The other feedback I would give was that after we hiked from Grand Paine Refugio to Grey Glacier to meet the catamaran, we searched a while before figuring out the location of where the boat would arrive. Clearer directions stating that the dock was situated by the Park Ranger Station would have been helpful. Other than that...we give our tour company high marks. We very much liked all of the hotels. Wish we had more time at the Singular in Puerto Natales but all the places were comfortable and had good service. Thanks again, Adios.