The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
The itinerary provided so much enjoyment, filled with variety, excitement, and entertainment. it combined scheduled events with added free time to explore on our own. The breaks in driving time was well planned out but, ALL FUTURE tour busses MUST have a WC on board. The accommodations for the most part were like no other. Just one location should be taken off the list in Savilla, it is not a good representation of you fine company. All in all, it was FANTASTIC and a bucket list item that I am so glad I took. Thank you
This holiday provided straightforward walking in exceptional and sometimes unusual scenery in great company and with an experienced and characterful guide. It was exactly what we were looking for in a short break from the British winter. The accommodation was excellent and the whole trip was well organised, and good value. Everyone involved that we met (eg hotel staff, transfer vehicle drivers etc) were without exception helpful and friendly. We found the holiday relaxing and rewarding.
Trekking and HikingBeach
Tour Type
Small Group TourSmall group tours usually have 8-12 participants and maximum up to 18 travelers
Accommodation
Hotel, Lodge
Age Range
18-99 yrs
Operated in
english
Destinations
Funchal, Madeira, Porto da Cruz
Funchal, Madeira, Porto da Cruz, Queimadas, Pico Ruivo
En General nos ha gustado el viaje.
Los lugares que hemos visitado han sido hermosos.
El primer dia habia una chica en silla de ruedas en Madrid, cuando la chica subio al autobus y trato de buscar asiento fue la ultima en subir y todos los asientos estaban ocupados con muletas iba la pobre recorriendo el autobus, mientras el autobus estaba en movimieto... hasta que empezamos a gritarle al guia para que parara el autobus pues la chica se iba callendo.
La otra fue que en 2 dias consecutivos un grupo que venia en parejas se sentaron separados todos en ventanilla, dejandonos unicamente asientos en pasillo y sin la posibilidad de sentarnos con nuestra familia, al quejarnos con el guia, no hicieron nada.
Al dia siguiente despues de una parada, ese mismo grupo entro al autobus antes y movio nuestras pertenencias de nuestros asientos para hacer lo mismo, sentarse todos en ventanilla. YO trate se sentarme al lado de una senora en un asiento libre de pasillo y la senora no me dejo sentarme ahi, puso su bolsa, al pedirle de favor si podia mover si bolsa para yo sentarme, pues era el unico asiento libre, la hija sentada enfrente empezo a gritarme que no me querian que yo me sentara al lado de la senora, que la senora queria ir ella sola en los 2 asientos, otro pasajero se dio cuenta y me hizo el gran favor de moverse junto a su esposo para que yo me pudiera sentar junto a mi hija, mientras los guias solo nos veian, hasta que me dirigi directo a los guias, lo unico que hicieron es hablar con todo el autobus para pedir cada quien se sentara donde venia. Nada agradable. Despues de esto nos cambiamos de autobus con un grupo de 6 otros pasajeros en Portugal y el viaje fue maravillosamente agradable con ellos.
Pedro as our guide was excellent, he left, Ajit was good, and the others were not the same caliber. End of tour was late arriving, felt like we were a bother to the guide. Very short sharp conversations, not to upbeat attitude of Pedro or Ajit.
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Lisbon, Madrid, Albufeira, Evora
Lisbon, Madrid, Albufeira, Evora, Fátima, Porto, Santiago De Compostela
The trip was fantastic and were great guides who planned such fun and informative stops at every destination. I had a blast with the group and would go back in a heartbeat.
Very friendly guide and he took care of us in best possible way. Time table was good, and took care of that everyone was able to follow the guidance. Great itinerary overall, thanks Destination Services Portugal!
The tour with Destination Services was great! Ysmail was very knowledgeable and patient to explain everything. Victor was very helpful with the luggages and made sure that the bus is clean. Hotel accommodations were nicely picked as well. The only thing I was not expecting was the 2 days that we were left on our own to go back to the hotel due to extra activities that we did not participate. Other than that, all great experience!
