Tokyo Art and architecture Trips

Even though we requested vegetarian food, only salad and fruits were provided. It would be good to improve this. Hotel and Tokyo tour should be improved. Guides specified below are incorrect. We had Martin and Francisco not Ricardo and Laura.

My trip was the best tour I have experienced. Ken was so knowledgeable, funny, helpful and attentive to our needs. Great ambassador for your Company. Being a solo traveler he catered to my needs and was such an inspiration. Only bad experience was getting from the hotel to the airport at the end of the trip. I booked a taxi at the service desk prior to my departure. Was hard to understand as the lady did not speak much English. I showed her my itinerary for the airport and departure time. Next day the taxi was waiting for me but he took me to the domestic terminal. This cost me over 1400 yen. I then had to get another taxi to the international terminal for my flight home, this cost me 330 Australian dollars. I did not have much time to get my flight as well. I was shaken and upset. What a tragedy to end a perfect holiday. The motel should compensate me for their error. What can be done about it? Any suggestions would be appreciated. I realize when I booked it the taxi was going to be expensive but going to the domestic terminal was out of line and their error. Will await a reply to this problem.

It was nice to be in group with mixed origins. The itinerary was chalked out nicely. Pick ups and drop offs were punctual. Almost all guides were good, some excellent and a few so so. And Japan as such is a courteous country ?? The availability of Gluten free food should not be left to guides as it’s too late . If Europamundo takes initiatives snd inform all their vendors/hotels, the availability of GF meals and breaks Fast will be more appropriate. Europamundo should not take Gluten allergy lightly as it’s too late serves customers from Europe, UK, Australia etc Guides: Special mention about your guides is important. Asoaka was very cordial, helping and courteous guide. Ken was extraordinary. It is important for agency to know about Ken, he is full of praise ??other tourist can take benefit of Kens expertise and please pass it on to him as he himself should know feel that we tourist do appreciate GOLD. Yes Ken is a GOLD guide, an asset to Europamundo, took care of whole of our group, explained things so well and in a very interesting way. We had a particular problem of Gluten allergy, but Ken’s proactive approach to provide Vandana Gluten free meals till we were with him was amazing. Asoaka also helped with the GF meals., and walked extra miles to help us. The way both Asoaka and more so Ken helped their co-guides on a bilingual tour was amazing. We never felt that they ignored the English speaking tourists and we could see and appreciate that they covered in Spanish the deficiencies of their co-guides in a very polite and nice way. I know it would be asking too much snd almost impossible, but we do feel that we get such guides always. Thank you so much Atul and Vandana

I loved this tour. I had an unforgettable moments for all the services and specially the tour guides. Ken was very responsible and had lots of information. Nadia was very lovely and punctuate. Thank you Europamundo for everything. I recommend this tour to everyone.

This tour was amazing with just the right amount of planned activities and downtime to choose what you wanted to do for the rest of the day! I was extremely anxious about traveling solo but I was fortunate to travel with amazing people in my small group and our CEO Yaz. From exploring the cities and temples it was a unique experience, and I?m so glad things went according to plan when we were traveling during the week of the typhoon appearing/ thank you Yaz for checking on updates!

I travelled with my grandson, Maxwell, aged 15. We both had a great time in Japan. Our English speaking guides were Akane and Alvaro, who were both very good and very helpful. But the last day at Hiroshima was very disappointing as both my grandson and I were particularly interested in the peace park and museum, but instead we were taken to the train station for lunch/pick up passengers after our drive from Okayama and we then drove to Miyajima and the Itsukushima shrine which only left a very small amount of time to visit the museum. We would rather have gone first to the Peace Museum and, because of our interest in history, we would have stayed on there and met the group later at our hotel. Perhaps you could offer a visit either to the museum for the afternoon, or the shrine a short visit to the museum for future tours, so that people have a choice? I would have given this tour 5 if we could have had the whole afternoon at the peace park.