Kyoto Art and architecture Trips

We felt like second class citizens on this tour because we spoke English, explanations during this tour was 80% for Spanish customers and barely 20% for English customers. This was very disappointing and I would recommend English speaking people use another tour company. Also, we requested a double bed during our tour and the first 2 nights of our tour we had to pay an extra 4000 to get a double room, there was no one from Europamundo around that we could talk to which was very frustrating.

Back Roads of Japan was well-organized and seamlessly operated. Izumi, our amazing tour guide handled all the details with grace and efficiency, making our travel planning stress-free. She provided insights into local culture, history, and geography, enhancing the overall experience. This tour covered exploration of two big cities, Tokyo and Kyoto, as well as visiting smaller sites for hiking, cycling and cultural immersion. Visits to Buddhist temples and Shonto shrines were fascinating. Indulging in a variety of Japanese food was a highlight of the trip.

Overall very well organised and conducted except that on Day 3 16 April in Kyoto, we were left after visit to Gion district and expected to get back to the hotel by ourselves using bus or taxi. Given the long day alternate transport should have been arranged.

My trip was the best tour I have experienced. Ken was so knowledgeable, funny, helpful and attentive to our needs. Great ambassador for your Company. Being a solo traveler he catered to my needs and was such an inspiration. Only bad experience was getting from the hotel to the airport at the end of the trip. I booked a taxi at the service desk prior to my departure. Was hard to understand as the lady did not speak much English. I showed her my itinerary for the airport and departure time. Next day the taxi was waiting for me but he took me to the domestic terminal. This cost me over 1400 yen. I then had to get another taxi to the international terminal for my flight home, this cost me 330 Australian dollars. I did not have much time to get my flight as well. I was shaken and upset. What a tragedy to end a perfect holiday. The motel should compensate me for their error. What can be done about it? Any suggestions would be appreciated. I realize when I booked it the taxi was going to be expensive but going to the domestic terminal was out of line and their error. Will await a reply to this problem.

It was nice to be in group with mixed origins. The itinerary was chalked out nicely. Pick ups and drop offs were punctual. Almost all guides were good, some excellent and a few so so. And Japan as such is a courteous country ?? The availability of Gluten free food should not be left to guides as it’s too late . If Europamundo takes initiatives snd inform all their vendors/hotels, the availability of GF meals and breaks Fast will be more appropriate. Europamundo should not take Gluten allergy lightly as it’s too late serves customers from Europe, UK, Australia etc Guides: Special mention about your guides is important. Asoaka was very cordial, helping and courteous guide. Ken was extraordinary. It is important for agency to know about Ken, he is full of praise ??other tourist can take benefit of Kens expertise and please pass it on to him as he himself should know feel that we tourist do appreciate GOLD. Yes Ken is a GOLD guide, an asset to Europamundo, took care of whole of our group, explained things so well and in a very interesting way. We had a particular problem of Gluten allergy, but Ken’s proactive approach to provide Vandana Gluten free meals till we were with him was amazing. Asoaka also helped with the GF meals., and walked extra miles to help us. The way both Asoaka and more so Ken helped their co-guides on a bilingual tour was amazing. We never felt that they ignored the English speaking tourists and we could see and appreciate that they covered in Spanish the deficiencies of their co-guides in a very polite and nice way. I know it would be asking too much snd almost impossible, but we do feel that we get such guides always. Thank you so much Atul and Vandana

The trip was excellent and very well organized. We would like to express our special gratitude to Ken Estebez, whose extensive knowledge was not limited to the history of Japan. He was very professional and, at the same time, very respectful to others. He showed us his love for Japan and thought about its customs. Ewa.