Everything worked out perfectly. Hotels were generally good and well located with good breakfasts. Transfer of bags was flawless. The route on our phone was clear and simple to follow.
The organization of the trips was good. The buses were also good . There was a bit of confusion at the beginning of my trip as my hotel was confirmed only the day before I travelled and the guide did not have my name in the list in Vienna when she came to pick up the passengers.
I liked how you commit the scheduled time in Itinerary, But it is mentioned that your services will end after breakfast on last day, but it is ended after breakfast the day before.
The Spanish Guides were Top and explained every thing, But as i am Arabian and the tour includes Arabic guide, he was terrible , Uncooperative, Poor Information about historical places from him, did not translate what guides say and depends on our good knowledge of English.
i rated him while we were in our tour, and you contacted me, and we said that the driver who drove up us from Prague airport was late but we did that to give him another chance, but he did not learn from that.
Matheus was a great guide and we feel so fortunate to have him during our trip He encouraged and incentivized everyone to be on time, in a respectful way, and to my surprise everyone was despite the big group. His English skills were good and we had no problem understanding him.
Trip we’re good but can be improved in future .
time to provide extra tat not being rushing .
Amsterdam to provide 2 nites and the hotel far away from town .
Tourists must place nearby in town so we can have free time on our own .
From Barcelona’s lively streets to Berlin’s historic allure, the "Colourful Europe" trip delivers a 22-day guided sightseeing tour tailor-made for seniors who appreciate comfort and variety. Enjoy exploring Spain and Germany with the reassurance of group accommodations, transport, and meals all included. With an easy activity level, this tour ensures you can immerse yourself in each city’s culture at your own pace. The highlight of this trip is its vibrant mix of destinations, offering travelers a colorful and enjoyable European escape.
For point 2 and 3 the communication was very poor. It started with arrival at Budapest - it was not explained how I shall be received at the airport. The voucher of the service issued to me do not mention how I should recognize the pickup person at airport. When I inquired Makemytrip - the agency I booked this trip, told me that at the airport a person with their company sign will be waiting for me. I did not find the person for waiting at the airport in Budapest with makemytrip signage. I called all numbers in India and in Europe, finally to get answer that I must wait at the airport until 1 hour and half as mentioned in the voucher. Whereas the person with Europamundo sign was waiting from the time I arrived at the Airport. It was only when I started asking every person waiting there for pickup with some signage and then came to know that pick-up person from Europamundo was there but because of poor document and communication shared with me I could only find him after one hour of my arrival in Budapest. During this one hour I called so many numbers, felt harassed as either no one picked up the call or was able to tell me which sign I should look for. I spend almost USD 15 in this process.
The prague itinerary on day 4 was disaster. We were made to walk so much that we felt tired. the information does not say how many kilometer we shall be walking. Based on which we could have decided to continue with rest of the day walking or not. Castel Quarter was very good, the guide (Eva) was excellent. Later we were to take a boat. To get to the boat your agent made us walk another 1.5 Km. After the boat trip he made us walk another 1 km and said the coach will be there at 8pm, now I do not understand that a tour starts at 8.15 am with walking until 12:00. After which we were told that we should assemble again at some point at 13:40 so that we can get to boat. Then we walk from there until 14:10. After which again we are told now it your free time (which means walk) as the coach will come at 8pm. We had selected a trip as vacation to enjoy and not for exercising. Do you think on a normal working day any person will walk for nearly 12 hours? That left us completely tired on day 4. Clearly no one has reported to you until now. Please let me know how you intend to compensate me for this poor service and improve this service for any future customer.
Discover a tapestry of European cities from Prague to London on the 11-day 'Great European Cities' tour. With stops in Switzerland, the Czech Republic, and England—including Zurich and London—this sightseeing trip is designed for those who prefer a relaxed travel style. Seniors will appreciate the group’s gentle pace, and the inclusiveness of hotel stays, transport, and meals. What makes this trip special is the curated selection of destinations, offering a unique blend of old-world charm and modern vibrancy in a single journey.
