Super Sales
Eastern Capitals
4.6
The document shared with us does not say how to identify the person at the airport. It becomes very harassing experience when you arrive at airport and there is no one to help you. It was purely by luck when we started asking each of the pick-up person if they know my travel agent company. Finally we were picked-up. Do you think you can win your customer with this kind of service?
As per itinerary Day 1 was free. On Day 2 tour leader informed us to meet at 2:15 at hotel lobby. We got 5 mins late to reach to hotel lobby, the coach had left without any warning for us. We contacted tour leader on phone. First she said she contacted us on phone, we did not get any phone. She was kind enough to tell us that she can wait for 5 mins at some mid way and we should take taxi. Finally as we did not get taxi in next 10 mins. She asked us to reach boat point by Taxi. We finally made it at 3pm, schedule time for boat. No problem we were 5 mins late and so we did not complaint. Next day, Day 3, the coach was to leave at 7:30 but left only at 7:42 clearly to accommodate some passengers who were late. What a fair treatment to us. On day 4 the Coach arrived late by 10 mins. The point is to understand why she had to leave without us on day 2 at dot 2:15. She could have waited for 5 mins.
Day 4 started with schedule 8:15. The coach arrive 10 mins late, after 7 mins of drive our walking had to start. Technically we were standing from 8:30 until 9:15 and then it was castle walking tour. At 12:00 we were left at astronomical clock as free time (which means walking and standing) until 13:40. the Guide comes at 13:45 tells us to walk until boat. We reach there by 14:10. He does not understand there is anything wrong with so much walking. My point is did we come for walking or enjoying the trip. After boat trip he tells us it is free time until 20:00 when the coach will be available for us at a distance of 800 meter. During this period we have to naturally walk, stand or sit (if we are lucky to find sitting place). This is very exhausting day. What kind of plan is this?
In the service industry customer satisfaction is a critical measurement. How will you rate yourself with such an experience?
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