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During our time in Berlin we stayed at the City Hotel Berlin East and we left my money belt in the hotel room put a do not disturb sign but a cleaner came in anyways, the beds are made with our pajamas in a different place and someone stole 140 USD cash from my money belt I have a record of borrowing 2 100 5 20 from Bonnie, and didnt use any cash at all on the trip, but the purple zipper bag was placed not in the usual spot when we returned tonight. In the same place was my credit cards citi Costco, capital one credit card debit card linked to our checking account, and our HSA debit visa passports IDs. already locked 3 cards but not the HSA one. need a police report in case theres fraud or identity theft.
Greetings
First of all, me and my husband wish to thank our travel agency here in the United States. Delia, from OK Travel is amazing Very efficient, prepared all the documents we needed for every trips we had; confirmed all accommodations before our trip. We’ve always gone to her for all our travel needs. Keep up the fantastic job
It was tough in the beginning as different passengers are only concerned about their individual needs and questions. Some of them had not been on time boarding and returning to the bus. English groups were mixed in with groups speaking different languages Spanish, Puertoricans, Portuguese Frances and it’s really hard to understand the details of the daily schedule. Most of the time the English translation is shortened due to the other passengers’ many questions. So by the time it gets to us, we’re already arriving to the destinations. But after few days, eventually we were separated and had our own transportation bus with English tour guides. Thank goodness as it was exhausting dealing with those needy passengers. Seriously Felt bad for the tour guides. Although I could honestly say that all our tour guides were very pleasant, accommodating, and made sure our group is clear with instructions. My husband and myself really appreciated all the tour guides we had namely Beatriz, Jessica, Cian, and Ayla. They were all wonderful, kind-hearted, hardworking, and really cared for all the passengers. They made sure all details about the daily schedule including transfers and connecting trips. Double checked on accommodations, airport transfer, etc., for each individual passengers.
I was injured on my second day during this trip. They all made sure I was comfortable and checked if I needed anything. Beatrice even offered to take me to the doctor or hospital. I really admired all of your tour guides.
On the last day of our tour in London, we were mixed in again with another multi-languages group. The bus came from another hotel picked up our group at our hotel in the morning. But they could not drop us off in the evening back to our hotel. Franck, our tour guide, was kind enough to call an Uber for us free of charge.
BTW, would also like to mention the drivers of our airport transfers arrival and departure were both punctual and pleasant. Both of them arrived earlier than our scheduled time. Thank you for contracting with dependable transport.
Overall, this tour was really nice and would recommend it. I just wished the Windsor Palace inside tour was included in the package. Didn’t have enough time to tour inside.
Thank you everyone for making this tour possible and for all your hard work.
Olivia Anonas
The accommodations at Bovey Castle were amazing even though the room was hard to locate at first 😉; excursions were wonderful and the tour guide and bus driver were excellent
The tour operators George and Eva were fantastic
However we had a tour guide called Xavier who we met in Amsterdam and took us to end Berlin after sightseeing Hamelin
He was absolutely uninterested in his job and upon asking a relevant question he was always reluctant to answer
It seemed that he hated his job. He even after the bus left at the Berlin hotel left us without handing the key card. He really did not care about any of the passengers who mostly all had bad encounters with him
On the other hand I would give 11 stars out of 10 to EVA who was fantastic and went out of her way to make the tour lively and was so full of energy and do was GEORGE our first guide who was really nice and very very organised and good hearted. Both EVA amd GEORGE amd even ISRAEL were very good and exceeded their excellence EXCEPT XAVIER who was a total disaster guide who really everyone made everyone feel uncomfortable by stating his intro speech “ That we are his nightmare” On his introduction speech introducing himself . He was grumpy and had an unapproachable look on his face most of the times. He behaved as if he was the boss of Euromundo and we are his slaves. No one was happy with him
Rest the trip was really lovely and enjoyable
