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This is going to be long. My TA Alice from Vancouver, Canada is very fast efficient with how she managed the booking and got me answers for most of my questions
Coming back to the hotels : Best part is in every single hotel my room was near the elevator because I am traveling with a child this was thoughtful-love it. Most of the hotels were nice, breakfast was adequate, meals were fine as well where they were included. No issues, no complaints
Regarding the tour bus - the small bus was fine for 20 odd people and drivers were excellent and did a wonderful job, if possible please add free WIFI on the bus
Regarding the tour guides Eng speaking only - Most of them were alright but as a traveller, I expect them to talk more about the countries we were passing thru. Yes, the gap was filled by the local city guides however time is short and we are on the bus driving long distances so info can be filled. They should be provided with matter that the guides can then talk to us about. I find a huge gap in the knowledge level of spanish guides versus english guides on the tour
Europamundo app on my phone : Since my trip in 2022, the app has been upgraded and I see watsap contacts of transfers with 3rd party contractors which is really helpful
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Bucharest, Tirana, Sighisoara, T
Bucharest, Tirana, Sighisoara, Timisoara, Belgrade, Sarajevo, Dubrovnik
En General nos ha gustado el viaje.
Los lugares que hemos visitado han sido hermosos.
El primer dia habia una chica en silla de ruedas en Madrid, cuando la chica subio al autobus y trato de buscar asiento fue la ultima en subir y todos los asientos estaban ocupados con muletas iba la pobre recorriendo el autobus, mientras el autobus estaba en movimieto... hasta que empezamos a gritarle al guia para que parara el autobus pues la chica se iba callendo.
La otra fue que en 2 dias consecutivos un grupo que venia en parejas se sentaron separados todos en ventanilla, dejandonos unicamente asientos en pasillo y sin la posibilidad de sentarnos con nuestra familia, al quejarnos con el guia, no hicieron nada.
Al dia siguiente despues de una parada, ese mismo grupo entro al autobus antes y movio nuestras pertenencias de nuestros asientos para hacer lo mismo, sentarse todos en ventanilla. YO trate se sentarme al lado de una senora en un asiento libre de pasillo y la senora no me dejo sentarme ahi, puso su bolsa, al pedirle de favor si podia mover si bolsa para yo sentarme, pues era el unico asiento libre, la hija sentada enfrente empezo a gritarme que no me querian que yo me sentara al lado de la senora, que la senora queria ir ella sola en los 2 asientos, otro pasajero se dio cuenta y me hizo el gran favor de moverse junto a su esposo para que yo me pudiera sentar junto a mi hija, mientras los guias solo nos veian, hasta que me dirigi directo a los guias, lo unico que hicieron es hablar con todo el autobus para pedir cada quien se sentara donde venia. Nada agradable. Despues de esto nos cambiamos de autobus con un grupo de 6 otros pasajeros en Portugal y el viaje fue maravillosamente agradable con ellos.
The trip was very nice but the somewhere the buses did not have enough space for luggage.At few places the guide did not accompany us and we had a problem travelling on our own like we had to hire costly taxi.Overall the trip was nice but there are many areas for europamundo to improve.
Overall trip was good. Negatives were that the hotel in Rome was dated, no refrigerator. Front desk did not send requested help 2 of 3 times. Was difficult to get Ice as there was no Ice machine. Pillows were flat. The hotels were much better. We had 5 tour guides. Felipe and Antonio were great as was the local guide Genaro in Capri. WE liked that the drivers sold chilled bottled water for 1 euro on each bus.