Our circuit chosen was genuine europe from rome to london.
These are the things that we did not like and i think you can consider improving:
1. Our vatican tour was very crowded, and i think we should be advised prior before we booked this excursion.
2. Since the weather is always unpredictable, the coaches/bus should be with umbrellas for the tourists. I think this is a small thing you can provide and it will mean a lot for us.
3. Our hotels in venice, our tour guide keep on repeating that it was his first time on this hotel, i think the guides should experience staying in a particular hotel before giving it to tourists. The place was too far and the road was too small, it can only fit one car. When we arrived on the hotel/villa there was no restaurant for us take our dinner. Then there was no hot water available. Then for breakfast, they were not ready. This can be avoided if the company should try it first rather letting the tourist experience it for the first time. Although our guide diego, handled our complaints very well.
4. Our hotel booking in Paris was chaos We were sent to the wrong hotel, then apparently we do not have the reservations there. We were supposed to be in a different hotel. The guide got confused with our hotels. So we have to go back to bus and wait for the 40 plus guest to be checked in before we can go to our hotel it took about an hour, then another 15-30 mins to our hotel. We havent had our dinner yet that time. The guide was not that good in handling it, we were not informed on what to do after he sent us back to the bus. Then the bus driver got mad because we did not go down the bus with our luggages, apparently, we should take down our luggages and the guide will go with us by taxi to our hotel.
Thanks we enjoyed our trip though, More power to your company
A unique experience with many pleasant memories and stories to tell. Our tour guides Orlina and Joaquin were amazing.
In a personal note, tour guides should have an etiquette list to share with the passengers. For example common things like stop talking when the tour guide is giving instructions. If there is a family together dont cut them in the lines to het in/out of the bus, be on time for department, be kind with other passengers when reclining your chairs, etc. These may seem common sense but sharing this will help everyone be aligned and make the experience great for everyone.
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The trip was good. Just need to be considerate about the comfort of your clients on the hotels you choose to book them, somewhere that will make them more comfortable after a long day trip. Some of your guides are exceptionally very good, however some of your guides does not know how to communicate well with their passengers hence some miscommunication. The rest of the trip was well organized, you have very good bus drivers. Just need to improve some your itineraries.
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