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The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
I loved the tour in general. Beautiful cities. I think that in a few of the cities that we visited the free time was too short and in other places where we were not too much to do, they gave us more time.
We were disappointed with the limited English spoken by the guide particularly in Morrocco but also in Portugal. We always understood what was going on but we felt we missed out on extra information that could have been interesting. We also were not aware of the flexibility of travelling with this company. We did not realise we could have travelled on to Porto for example so we organised this transfer ourselves We also did not do one of the optional tours and had to find out own way back to the hotel. We felt this was rather poor. We had booked the Fado tour in Lisbon but this was not discussed with anyone and we were just told it was cancelled without any consultation?? Otherwise an overall enjoyable trip
I liked all the places I got to see and the knowledge the tour guides shared with us about each place. The trip was all a wonderful experience except, the Tour guide and experience in Paris. It was a night mare.
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
London, Barcelona, Colchester, A
London, Barcelona, Colchester, Amsterdam, Paris, Tours, Lourdes, Andorra La Vella
Europamunde did everything which was promised. Delivered 100. All emails were answered
But long hours in bus cause discomfort. May be improved on this...
The hotels in Madrid (praga) and Seville (alcora) were very bad. There was bad air conditioning..was hot in the room. We complained but nothing was done by hotel. The wi fi was only working on the common area..no connection in the room. Hotel prga breakfast was also quote bad and so was alcora. These are hotels that cater to large groups and that takes away from the comfort and experience of the trip. This was the only criticism of the their trip. Bad hotels provided.
Cities and excursions visited.
Scenery.
great hotels and tour guides
horrid time getting europamundo to change spelling of my name and sex on documents. still lists me as a male.