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Very good introductory tour to Denmark, Norway Sweden The hotels were all outstanding, the guides excellent. Difficult to confirm information with the agency itself. They did not want to reveal starting ending points of the tour for some reason, which made it difficult to plan travel. Otherwise, a wonderful experience
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Copenhagen, Aarhus, Stavanger, B
Copenhagen, Aarhus, Stavanger, Bergen, Oslo, Stockholm
It was well organized and the interlinking with passengers on different tours was amazing . The quality of hotels for the trip was mostly good except for one Roma hotel who did not even clean the bathroom
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Madrid, Oviedo, Santander, Zarag
Madrid, Oviedo, Santander, Zaragoza, Barcelona, Granada, Seville, Lisbon, Porto, Santiago De Compostela
The hotels in Madrid (praga) and Seville (alcora) were very bad. There was bad air conditioning..was hot in the room. We complained but nothing was done by hotel. The wi fi was only working on the common area..no connection in the room. Hotel prga breakfast was also quote bad and so was alcora. These are hotels that cater to large groups and that takes away from the comfort and experience of the trip. This was the only criticism of the their trip. Bad hotels provided.
The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
Unfortunately this tour was impacted by the corona virus and multiple border / town lock downs, however it was still an enjoyable trip. Our itinerary while amended allowed us to visit some beautiful sights, and I always felt safe and informed throughout the entire trip. My guide was knowledgeable and gave our group guided tours throughout the towns, allowing us to ensure we made the most of the visits. He had an excellent knowledge of history and culture.
The last tour I did with Europamundo we did not have mic commentary from the guide and I can see now we have missed some of the commentary after hearing such detail on this tour. I’d recommend all guides to do the mic share on the bus, otherwise you may as well give us the Wikipedia page links pre tour.
Unfortunately I would like to provide feedback that the transition with the new guide who was taking us from Stockholm to Helsinki was not ideal. With the tense circumstances with EU travel restrictions, I was not provided with contact details of the new guide until requested and it felt we were left deserted in Stockholm. I understand this new guide was not presented with the best scenario he could’ve, so please understand I do not take this as a compromise of him or his job.
For those passengers who had made alternative travel arrangements so they could return home early however were originally planned to continue the tour, it felt they were provided little support once the guide transition was made.
This survey asks me to rate Jose however I feel it’s not appropriate for me to do so as I didn’t have any travel with him. I’m sure he is great and excels when there is no corona
Also, BMW World is the worst stop in the whole itinerary and a lot of people on our tour would agree. We even joked how bad it was during our tour multiple times
Overall though the tour was great fun, with brilliant guides who coordinated us through this period. Please pass on my sincere thank you for managing through such a challenging period.