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En General nos ha gustado el viaje.
Los lugares que hemos visitado han sido hermosos.
El primer dia habia una chica en silla de ruedas en Madrid, cuando la chica subio al autobus y trato de buscar asiento fue la ultima en subir y todos los asientos estaban ocupados con muletas iba la pobre recorriendo el autobus, mientras el autobus estaba en movimieto... hasta que empezamos a gritarle al guia para que parara el autobus pues la chica se iba callendo.
La otra fue que en 2 dias consecutivos un grupo que venia en parejas se sentaron separados todos en ventanilla, dejandonos unicamente asientos en pasillo y sin la posibilidad de sentarnos con nuestra familia, al quejarnos con el guia, no hicieron nada.
Al dia siguiente despues de una parada, ese mismo grupo entro al autobus antes y movio nuestras pertenencias de nuestros asientos para hacer lo mismo, sentarse todos en ventanilla. YO trate se sentarme al lado de una senora en un asiento libre de pasillo y la senora no me dejo sentarme ahi, puso su bolsa, al pedirle de favor si podia mover si bolsa para yo sentarme, pues era el unico asiento libre, la hija sentada enfrente empezo a gritarme que no me querian que yo me sentara al lado de la senora, que la senora queria ir ella sola en los 2 asientos, otro pasajero se dio cuenta y me hizo el gran favor de moverse junto a su esposo para que yo me pudiera sentar junto a mi hija, mientras los guias solo nos veian, hasta que me dirigi directo a los guias, lo unico que hicieron es hablar con todo el autobus para pedir cada quien se sentara donde venia. Nada agradable. Despues de esto nos cambiamos de autobus con un grupo de 6 otros pasajeros en Portugal y el viaje fue maravillosamente agradable con ellos.
The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
I loved the tour in general. Beautiful cities. I think that in a few of the cities that we visited the free time was too short and in other places where we were not too much to do, they gave us more time.
We were disappointed with the limited English spoken by the guide particularly in Morrocco but also in Portugal. We always understood what was going on but we felt we missed out on extra information that could have been interesting. We also were not aware of the flexibility of travelling with this company. We did not realise we could have travelled on to Porto for example so we organised this transfer ourselves We also did not do one of the optional tours and had to find out own way back to the hotel. We felt this was rather poor. We had booked the Fado tour in Lisbon but this was not discussed with anyone and we were just told it was cancelled without any consultation?? Otherwise an overall enjoyable trip
