Japan´s Landscapes
5
Hello, following our recent trip in Japan.
I would like to pass on the following feedback. Firstly, I would like to congratulate all of your staff for their professional, helpful, informative commentaries for our daily activities. Although there were relatively small groups of English speaking guests on the tour we were always included and I was most impressed with the overall set up. This was our first group/tour style holiday and I would definitely look at booking other trips in the future based on this experience.
The only negative was one guide whos comprehension of English was only just adequate, as when presented with any questions he was unable to give succinct answers, and often just glossed over explanations which fell short overall. Conversely another guide David Muñoz was absolutely brilliant, his English speaking and comprehension was excellent, he managed his section of the tour with ease, engaging all guests equally, the knowledge he was able to pass on far surpassed the other guides and for this reason I am writing this message with the hope he will be acknowledged for an outstanding job. He was detailed with sharing knowledge and made the whole group comfortable with one another. All meals and hotels were fantastic, until we travelled with Maria, I and many others in the group felt that the standard of meals provided with the exception of the Roykan and Monastery at Mount Koya were sub standard in comparison to that which wed been provided prior. Excellent experience overall, manager/supervisor should review restaurant locations offering for final part of trip, acknowledge outstanding staff performance and address staff whose comprehension of English was not of a great standard.
The variation of locations and sights was fabulous. Very well thought out itinerary, highly reccomend.
