Europamundo is very efficient. They provided us with the documents needed to secure our tour in a timely manner. It is my first time to join an out of the country tour and Im glad I went with Europamundo. Im very pleased with the services provided.
For point 2 and 3 the communication was very poor. It started with arrival at Budapest - it was not explained how I shall be received at the airport. The voucher of the service issued to me do not mention how I should recognize the pickup person at airport. When I inquired Makemytrip - the agency I booked this trip, told me that at the airport a person with their company sign will be waiting for me. I did not find the person for waiting at the airport in Budapest with makemytrip signage. I called all numbers in India and in Europe, finally to get answer that I must wait at the airport until 1 hour and half as mentioned in the voucher. Whereas the person with Europamundo sign was waiting from the time I arrived at the Airport. It was only when I started asking every person waiting there for pickup with some signage and then came to know that pick-up person from Europamundo was there but because of poor document and communication shared with me I could only find him after one hour of my arrival in Budapest. During this one hour I called so many numbers, felt harassed as either no one picked up the call or was able to tell me which sign I should look for. I spend almost USD 15 in this process.
The prague itinerary on day 4 was disaster. We were made to walk so much that we felt tired. the information does not say how many kilometer we shall be walking. Based on which we could have decided to continue with rest of the day walking or not. Castel Quarter was very good, the guide (Eva) was excellent. Later we were to take a boat. To get to the boat your agent made us walk another 1.5 Km. After the boat trip he made us walk another 1 km and said the coach will be there at 8pm, now I do not understand that a tour starts at 8.15 am with walking until 12:00. After which we were told that we should assemble again at some point at 13:40 so that we can get to boat. Then we walk from there until 14:10. After which again we are told now it your free time (which means walk) as the coach will come at 8pm. We had selected a trip as vacation to enjoy and not for exercising. Do you think on a normal working day any person will walk for nearly 12 hours? That left us completely tired on day 4. Clearly no one has reported to you until now. Please let me know how you intend to compensate me for this poor service and improve this service for any future customer.
DO NOT GO ON THIS TRIP if you're not ok with joining a group that has already been happily travelling together for a week. This is NOT a standalone trip, you're joining partway through on the European Trail.
There is too much free time and not much to do in the city centers for more than a few hours. It would have been nice to go some other places beside the city centers.
Regarding our guide, Patricia, she was very nice and friendly and we enjoyed her company. HOWEVER her English accent was heavily accented that I could not understand more than 50 of what she was saying. It is not her fault, but still we paid for an English guide and I think I should have gotten a guide who is more understandable.
