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Contrasts of Switzerland - September 2026
4.5
I need to place on record that I experienced considerable difficulty with my booking at the local Trafalgar Offices in Johannesburg. Emails were never answered by the same agent and the contents were not being read and understood as the replies I received from various employees were inadequate and erroneous :(. It was clear that the people I was dealing with were incompetent / inexperienced / and / or had not received adequate training. It made me very nervous and stressed about the booking and I actually considered cancelling. My concerns were eventually escalated to and at that office and thankfully was amazing in assisting me from there on :).
However, this was my 5th Trafalgar Tour over many years and, once again, it was expertly planned and executed by Trafalgar. , our Tour Director, was extremely patient, professional, informative, organized and helpful. The logistics of moving so many people (and their luggage) around safely and securely must be a nightmare. A Tour Director's job can't be easy but is clearly passionate about her work and she does it with a smile, a spring in her step and a lovely sense of humour. She is simply amazing. We saw and experienced so much in such a short space of time and could never have done this on our own. I can only describe the scenery as spectacular, indescribable and unforgettable. Trafalgar really take the stress out of travel. Thank you to and Trafalgar! :)
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