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We all had an unforgettable trip. We were lucky with great weather but either way every day was an absolute blast, and I really want to reiterate how great Marko was - it wouldn’t have been the same without him.
Europamundo is very efficient. They provided us with the documents needed to secure our tour in a timely manner. It is my first time to join an out of the country tour and Im glad I went with Europamundo. Im very pleased with the services provided.
Fantastic trip! Loved the food and the hikes. The local guides were fantastic.! They definitely added to the enjoyment of the trip. Beautiful scenery and included activities. Lovely, like- minded group of travellers and an awesome CEO!
Overall the trip was good however the Hotels at certain places ADONIS EXCELLIOR GRAND GENEVE was not of standard quality. We were very disappointed with the night stay at FELDKIRCH. There was NO reason to make passengers stay in such a BORING place There is Nothing to do there besides we dropped at 5PM here so entire evening was a waste....there was no net connection at Hotel HOTEL CENTRAL LOWEN even after paying for it....all shops etc closed so basically a total waste of money and time Instead you can give more time in Lucerne where people can enjoy nightlife or evening time...suggest you to remove Feldkirch stay and give night stay at some more entertaining place. Also You should have offered the boat trip at Rhine falls .....we missed it Certain places the time given was too much to explore a small town....our tour guide Ms Maria was AMAZING...she was very caring and gave timely information to us at all places. We would recommend to educate guests more on the available restaurants near the Hotels you choose as we clients find it difficult to walk and explore options after a long day....if you give few restaurant names close to Hotel it will be of help Again overall a good experience however small improvements required on planning Hotels and routing. Thanks to Maria for assisting us :
For point 2 and 3 the communication was very poor. It started with arrival at Budapest - it was not explained how I shall be received at the airport. The voucher of the service issued to me do not mention how I should recognize the pickup person at airport. When I inquired Makemytrip - the agency I booked this trip, told me that at the airport a person with their company sign will be waiting for me. I did not find the person for waiting at the airport in Budapest with makemytrip signage. I called all numbers in India and in Europe, finally to get answer that I must wait at the airport until 1 hour and half as mentioned in the voucher. Whereas the person with Europamundo sign was waiting from the time I arrived at the Airport. It was only when I started asking every person waiting there for pickup with some signage and then came to know that pick-up person from Europamundo was there but because of poor document and communication shared with me I could only find him after one hour of my arrival in Budapest. During this one hour I called so many numbers, felt harassed as either no one picked up the call or was able to tell me which sign I should look for. I spend almost USD 15 in this process.
The prague itinerary on day 4 was disaster. We were made to walk so much that we felt tired. the information does not say how many kilometer we shall be walking. Based on which we could have decided to continue with rest of the day walking or not. Castel Quarter was very good, the guide (Eva) was excellent. Later we were to take a boat. To get to the boat your agent made us walk another 1.5 Km. After the boat trip he made us walk another 1 km and said the coach will be there at 8pm, now I do not understand that a tour starts at 8.15 am with walking until 12:00. After which we were told that we should assemble again at some point at 13:40 so that we can get to boat. Then we walk from there until 14:10. After which again we are told now it your free time (which means walk) as the coach will come at 8pm. We had selected a trip as vacation to enjoy and not for exercising. Do you think on a normal working day any person will walk for nearly 12 hours? That left us completely tired on day 4. Clearly no one has reported to you until now. Please let me know how you intend to compensate me for this poor service and improve this service for any future customer.