The document shared with us does not say how to identify the person at the airport. It becomes very harassing experience when you arrive at airport and there is no one to help you. It was purely by luck when we started asking each of the pick-up person if they know my travel agent company. Finally we were picked-up. Do you think you can win your customer with this kind of service?
As per itinerary Day 1 was free. On Day 2 tour leader informed us to meet at 2:15 at hotel lobby. We got 5 mins late to reach to hotel lobby, the coach had left without any warning for us. We contacted tour leader on phone. First she said she contacted us on phone, we did not get any phone. She was kind enough to tell us that she can wait for 5 mins at some mid way and we should take taxi. Finally as we did not get taxi in next 10 mins. She asked us to reach boat point by Taxi. We finally made it at 3pm, schedule time for boat. No problem we were 5 mins late and so we did not complaint. Next day, Day 3, the coach was to leave at 7:30 but left only at 7:42 clearly to accommodate some passengers who were late. What a fair treatment to us. On day 4 the Coach arrived late by 10 mins. The point is to understand why she had to leave without us on day 2 at dot 2:15. She could have waited for 5 mins.
Day 4 started with schedule 8:15. The coach arrive 10 mins late, after 7 mins of drive our walking had to start. Technically we were standing from 8:30 until 9:15 and then it was castle walking tour. At 12:00 we were left at astronomical clock as free time (which means walking and standing) until 13:40. the Guide comes at 13:45 tells us to walk until boat. We reach there by 14:10. He does not understand there is anything wrong with so much walking. My point is did we come for walking or enjoying the trip. After boat trip he tells us it is free time until 20:00 when the coach will be available for us at a distance of 800 meter. During this period we have to naturally walk, stand or sit (if we are lucky to find sitting place). This is very exhausting day. What kind of plan is this?
In the service industry customer satisfaction is a critical measurement. How will you rate yourself with such an experience?
City sight seeing - Panoramic tours arent great, use of local guides should be more in city highlights. walking tours / hop on -off tours should be more. Berlin visit was a failure. wastage of 2 days. If any local events are arranged in the city then accordingly itinerary should be modified so that we dont feel cheated.
Overall experience was good except some issues.
Some hotels were not good for stay due to poor breakfast, location and even one hotel had two portions, one for Europamundo and one for other guests and the items were different too. Tour leaders were good specially Juan a. However mr Abdul Salam was the worst. He never took a flag during the walking tour and he was just like boss and not cooperative and very rude. He changed the scheduled itenary of his own and when confronted he said he has the authority to change
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
Paris, Frankfurt, Rome, Florence
Paris, Frankfurt, Rome, Florence, Venice, Salzburg, Vienna, Budapest, Prague, Lyon, Zurich, Milan
Our first two guides were really great. The travel experience with other passengers was, in general, good.
We have definitely made some good acquaintances that could become friends
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
Paris, Madrid, Rome, Florence, V
Paris, Madrid, Rome, Florence, Venice, Salzburg, Vienna, Budapest, Prague, Frankfurt, Amsterdam, Barcelona, Girona, Chambery, Leysin , Zurich, Milan
Experience a comprehensive European adventure with the 'Treasures of Europe' trip, which spans 19 days from the lively streets of Madrid to the enchanting beauty of Prague. This guided city sightseeing tour is ideal for senior travelers who value comfort and exploration at an easy pace. Enjoy the convenience of included accommodations, transportation, and meals as you immerse yourself in the diverse cultures of Spain and the Czech Republic. The journey is crafted to offer a seamless blend of must-see attractions and authentic local experiences, ensuring you discover the continent’s hidden gems with ease. The standout feature of this tour is its extensive itinerary, offering a deep dive into Europe’s treasures while maintaining a comfortable rhythm perfect for mature guests.
Set off from Prague and end in Barcelona on the 'Majestic Europe and Magical Spain' tour, a 13-day city sightseeing journey through Munich, Barcelona, Prague, and seven other captivating destinations. Seniors will appreciate the easy pace, included hotels, transport, and meals, ensuring a comfortable experience. The USP of this tour is its rich blend of Central and Southern European culture, offering a colorful spectrum of experiences and scenic beauty in one thoughtfully organized trip.
While I can go along well with people from any country, still I would prefer to be with those from my region, that is with Asians or better yet with my countrymen
