The hotel Girona Best Western Premier CMC found our injectable expensive medications. Tried as we did we were unable to get them. Very disappointed with this outcome
The tour operators George and Eva were fantastic
However we had a tour guide called Xavier who we met in Amsterdam and took us to end Berlin after sightseeing Hamelin
He was absolutely uninterested in his job and upon asking a relevant question he was always reluctant to answer
It seemed that he hated his job. He even after the bus left at the Berlin hotel left us without handing the key card. He really did not care about any of the passengers who mostly all had bad encounters with him
On the other hand I would give 11 stars out of 10 to EVA who was fantastic and went out of her way to make the tour lively and was so full of energy and do was GEORGE our first guide who was really nice and very very organised and good hearted. Both EVA amd GEORGE amd even ISRAEL were very good and exceeded their excellence EXCEPT XAVIER who was a total disaster guide who really everyone made everyone feel uncomfortable by stating his intro speech “ That we are his nightmare” On his introduction speech introducing himself . He was grumpy and had an unapproachable look on his face most of the times. He behaved as if he was the boss of Euromundo and we are his slaves. No one was happy with him
Rest the trip was really lovely and enjoyable
The wonderful itinerary.. the lovely places in France we visited.
We were Very pleased with GAETANO Mancuso as well as our friendly bus driver José Manuelthe last 5days on our 10 day France tour Gaetano is great as he made the trip pleasant, with detailed descriptions and stories.
Gaetano, We also wanted to take a moment to express our deepest gratitude for the incredible experience you provided, as our tour guide. Your passion for your work and genuine enthusiasm for sharing knowledge of the places we visited , made our experience in France truly memorable. We would definitely recommend you as a tour guide to others.
Explore the heart of Western Europe with the 'Remarkable Journey' trip, a 14-day city sightseeing tour from London to Madrid. Specially designed for mature travelers, this guided experience includes comfortable hotels, transport, and meals, allowing you to relax and enjoy the sights of London, Madrid, and more. The tour’s unique selling point is its effortless blend of British and Spanish cultures, coupled with expert guidance that makes exploring these dynamic capitals as easy and enjoyable as possible for senior guests.
Overall the trip was wonderful, and the itinerary and the places we visited were excellent. The included castles, boat, waterfalls and other activities were also great. Logistics was arranged perfectly. Some things for Europamundo to consider:
1. Your Spanish guide speaks for 40 minutes, but leaving the English speaking guide only 5 minutes before arriving to a place. This happened more than once, and specifically with Jonatas Chavery. Overall Spanish speaking passengers were a clear priority over English speaking passengers throughout the trip. We are grateful for the English speaking guides that EuropaMundo provided. Please tell the Spanish speaking guides to give EQUAL time in explaining on the bus. Alberto was excellent and translated immediately to English, so that everyone was engaged, and equal time was spent English/Spanish.
2. We are disappointed the EuropaMundo allows babies on the bus, and that babies are allowed to sit at the front instead of at the last seat in the back of the bus. They are annoying to everyone.
3. We had so many tour guides changes and buses that we did not even have a chance to appreciate them with a tip. Some drivers like Lyon – Tournus were very rude to us and complaint about having to lift the suitcases.
4. All buses should have charging capabilities and wifi. Only one bus had wifi
5. Guides should be instructed to have a comfort stop after each 1 ½ hours of travel. It is unreasonable to expect humans to travel 3 plus hours without a comfort stop.
6. The hotels this time were not as good as usually like is Spain. They were all very clean but IBIS was a disappointment and APPARTCITY was just ok. Breakfast was always excellent.
7. To the smoking guides, they should not smoke while they are talking to us and walking with us drop us. As soon as they drop us, they can smoke as much as they want. We do not need or want to inhale their smelly cigarettes. They also come on the bus smelling like an ashtray.
8. Comments concerning special locations: It was not enough al all 1 hour at Savigny Castle. We were not able to see the magnificent collections. Would be better to allow 1 ½ hours and remove that time from Beaune. You can also remove completely Freiburg and allow more time in Strasbourg or in Triberg. We never got to see Baden Baden or Marseille, we only slept there. Marseille hotel was excellent.
Overall this is my third trip with EuropaMundo and I hope to travel again without babies.
Generally a great tour with interesting places which caters to all tourists. However, bus has no Wifi which makes it hard to communicate for support with agency. Tour guide more inclined to sell optional tours and allow for their own special customers to get their preferred seats which gives an unfair advantage to the rest.
We got 2 black points in this tour
1. The punctuality was not exactly the strong point, the situation was more in Paris with a group of Indu, every si god day morning and afternoon, we were late 30 minutes other day 1 hour, the rest of the group have to wait and we missed time to visit other things only because we have to wait for them. I think the guy was not enough strong with them.
2. The minibus used to bring us from Zurich to Milan and from Milan to Pisa, it was very very uncomfortable, we did not fix in the chair, it was the worst transportation, imagine how was the situation that me and my group decided no continue the tour because we dont want to travel another 6 hours to Roma in that minicar.
I never received the information that we were traveling in a very small and bad car.
Ever dreamed of experiencing the breadth of France—Normandy’s storied shores, the cultural heart of Paris, and the lively streets of Madrid? The 'Normandy, All of France and Spain' tour offers a 13-day guided walking trip across both countries, making it ideal for seniors seeking comprehensive exploration without strenuous activity. With hotel stays, transport, and meals included, this group journey covers highlights from Caen to Marseille and beyond. The USP here is its extensive, easy-paced itinerary, seamlessly connecting France’s diverse regions to the warmth of Spain in one enriching package.