Regarding the MY TRIP ITINERARY, it will be great if there is an estimate time per location, this can help us plan our own time if we want to do side trips or see other sights on our own and make sure we can get back to the bus on time.
All the Tour guides were good except for one lady guidewho accompanied us to venice and Florence. She was rude and inconsiderate and not passionate enough in her profession.
As the customer are from different countries it will be better to provide some basic amenities like kettle in hotel rooms.