I really enjoyed the trip where I could meet many new friends from different countries. Although its a bit hectic but overall its a memorable tour for me and my wife. Thanks.
The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
I understand that its important to have an enticing list of destinations, but some cities only allowed for a few evening hours. Personally I would have paid extra for a Frecciarossa in order to obtain a few more time.
Regarding the MY TRIP ITINERARY, it will be great if there is an estimate time per location, this can help us plan our own time if we want to do side trips or see other sights on our own and make sure we can get back to the bus on time.
We loved the different daily activities, free afternoon time, bus transfer to the hotel daily, the local guides were very informative and helpful. Accommodation was great. My only suggestion, the travel app to include the tour guide contact details, and more attention to individual and details when starting the tour on the first day.
This is a very fast paced tour but totally worth it. The drivers and tour guides are amazing They take their job very seriously and they treat everyone with respect. You will need to change bus drivers and guides every few days, depending on your itinerary but the ethics and professionalism of the staff Europamundo has is exceptional my family and I have no complaints. They were all wonderful and new what they were talking about. From our first days with Fernando and Monica to Gaby Mamma Mia and finally to Gildo, everyone of them made sure that we got the best experience on our trip.
Our tour guide and bus drivers have been excellent and very helpful to us . They help us with our luggages and our bus is clean and comfortable.. I see how hard our tour guide works to give us the best experience and made sure we have the best vacation . On my trip that started in Innsbruck, i want to mention specifically Julio for his persistence and patience on us . He made us feel like his family and i love how he gave his best to provide us the information we needed . Though there was a problem in our cruise by the Rhine River, we were almost late and only 3 mins before the boat left . Thanks to Julio for running his way to get us a ticket and made that trip possible .. We see his hard work on how not to miss all our planned tour for the day, and this isnt easy to handle as there other passengers that were leaving for other destination as well . I have to repeat all of our tour guide have been very good but I get to see extra from Julio as he was very attentive to us and our needs . I give 5 stars to everyone working very making our vacation as memorable and as happy Julio thank you soo much for everything You are the best
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
Berlin, Madrid, Rome, Florence
Berlin, Madrid, Rome, Florence, Venice, Salzburg, Vienna, Budapest, Prague, Frankfurt, Amsterdam, Barcelona, Girona, Chambery, Leysin , Zurich, Milan
The biggest trip that was on the itinerary that was excluded was the train ride from Innsbruck to Zurich. In the vouchers, it said cancelation is possible for bad weather. The guide stated there was no planned train ride, and its for less than 25 people which at the time was correct for the number of people on the bus.
The guides should look at putting a meeting point in a less busy area. For example, the guide switched at the Louvre Museum and choose to meet near a busy street intersection causing us to wait +30 mins as people werent present.
Some of the buses were well equipped with ac, power and wifi. While most buses had bathrooms, they asked us not to use it as we make stops at least every 2 hrs. Some stops never happened as some days were 3-4 hrs becauses they were behind schedule. The bus from Prague to Innsbruck broke at a rest stop. The driver use zip ties to secure the door and continue to drive. While at Munich, the driver proceeded to get the bus fix without telling the guide and they couldnt speak the same language. Almost 1.5hr later the bus showed up and later that day we shared a bus with another group to Innsbruck.
