Positive note:
Tour guides and assigned driver are punctual, accommodating, and professional.
For improvement:
There are parts of Panoramic tour that time is very limited and impossible to meet the given time esp in London, they given us only 10 mins, including walking to the tourist destinations. Highlights in London are missing especially changing guards, English tea time that results for more free time and nothing to do in a very cold street. Should provide alternative activities, or they ask the travelers if they want to go back to the hotel to rest instead of extension of free tiem but nothing to do since almost all establishment are closed because of holidays. Same in Munich Germany, BMW museum was closed last new year. Europamundo must anticipated this scenario since holiday is fixed and they should know already that it was close so they can move other activities. This is very essential for us since this is considered as highlights in our itinerary.
This is going to be long. My TA Alice from Vancouver, Canada is very fast efficient with how she managed the booking and got me answers for most of my questions
Coming back to the hotels : Best part is in every single hotel my room was near the elevator because I am traveling with a child this was thoughtful-love it. Most of the hotels were nice, breakfast was adequate, meals were fine as well where they were included. No issues, no complaints
Regarding the tour bus - the small bus was fine for 20 odd people and drivers were excellent and did a wonderful job, if possible please add free WIFI on the bus
Regarding the tour guides Eng speaking only - Most of them were alright but as a traveller, I expect them to talk more about the countries we were passing thru. Yes, the gap was filled by the local city guides however time is short and we are on the bus driving long distances so info can be filled. They should be provided with matter that the guides can then talk to us about. I find a huge gap in the knowledge level of spanish guides versus english guides on the tour
Europamundo app on my phone : Since my trip in 2022, the app has been upgraded and I see watsap contacts of transfers with 3rd party contractors which is really helpful
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Bucharest, Tirana, Sighisoara, T
Bucharest, Tirana, Sighisoara, Timisoara, Belgrade, Sarajevo, Dubrovnik
I congratulate you on this wonderful coordination, and I want to tell you that the tour guide, Javier Hernandez Manrique, should be the supervisor of all the tour guides because his presence with us, the way he explained, and his smile in the face of everyone, was like the magic of the trip with your esteemed company. As for the tourist guide, AJIT SINGH PANWAR, I expect that he was an officer in the army before he became a tourist guide, because the word HUSH is said to the soldiers not for travelers
Provision of English speaking guides. I always felt informed of plans ahead of time. Guides, especially Joanna and ojib were very professional but kind and friendly.
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Paris, Prague, Rouen, London, Vo
Paris, Prague, Rouen, London, Volendam, Amsterdam, Berlin
I am most happy having a good tour guide Angel and the driver of Vehicle No. 4943. They were both wonderful and friendly. Thank you for giving me a balcony at Mercure Hotel in Frankfurt. Most of all thank you for the dinner extended to me and my son. Greatly appreciated.
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Paris, Frankfurt, Prague, Rouen
Paris, Frankfurt, Prague, Rouen, London, Colchester, Amsterdam, Berlin