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Our tour guide and bus drivers have been excellent and very helpful to us . They help us with our luggages and our bus is clean and comfortable.. I see how hard our tour guide works to give us the best experience and made sure we have the best vacation . On my trip that started in Innsbruck, i want to mention specifically Julio for his persistence and patience on us . He made us feel like his family and i love how he gave his best to provide us the information we needed . Though there was a problem in our cruise by the Rhine River, we were almost late and only 3 mins before the boat left . Thanks to Julio for running his way to get us a ticket and made that trip possible .. We see his hard work on how not to miss all our planned tour for the day, and this isnt easy to handle as there other passengers that were leaving for other destination as well . I have to repeat all of our tour guide have been very good but I get to see extra from Julio as he was very attentive to us and our needs . I give 5 stars to everyone working very making our vacation as memorable and as happy Julio thank you soo much for everything You are the best
I joined this tour as an 18 year old first time solo traveller, scared and excited to travel with strangers. To put it simply, it exceeded all my expectations. The places I’ve been, the things I’ve seen and the people I’ve met put my experience over the top. Thank you G Adventures!
The biggest trip that was on the itinerary that was excluded was the train ride from Innsbruck to Zurich. In the vouchers, it said cancelation is possible for bad weather. The guide stated there was no planned train ride, and its for less than 25 people which at the time was correct for the number of people on the bus.
The guides should look at putting a meeting point in a less busy area. For example, the guide switched at the Louvre Museum and choose to meet near a busy street intersection causing us to wait +30 mins as people werent present.
Some of the buses were well equipped with ac, power and wifi. While most buses had bathrooms, they asked us not to use it as we make stops at least every 2 hrs. Some stops never happened as some days were 3-4 hrs becauses they were behind schedule. The bus from Prague to Innsbruck broke at a rest stop. The driver use zip ties to secure the door and continue to drive. While at Munich, the driver proceeded to get the bus fix without telling the guide and they couldnt speak the same language. Almost 1.5hr later the bus showed up and later that day we shared a bus with another group to Innsbruck.
Unfortunately this tour was impacted by the corona virus and multiple border / town lock downs, however it was still an enjoyable trip. Our itinerary while amended allowed us to visit some beautiful sights, and I always felt safe and informed throughout the entire trip. My guide was knowledgeable and gave our group guided tours throughout the towns, allowing us to ensure we made the most of the visits. He had an excellent knowledge of history and culture.
The last tour I did with Europamundo we did not have mic commentary from the guide and I can see now we have missed some of the commentary after hearing such detail on this tour. I’d recommend all guides to do the mic share on the bus, otherwise you may as well give us the Wikipedia page links pre tour.
Unfortunately I would like to provide feedback that the transition with the new guide who was taking us from Stockholm to Helsinki was not ideal. With the tense circumstances with EU travel restrictions, I was not provided with contact details of the new guide until requested and it felt we were left deserted in Stockholm. I understand this new guide was not presented with the best scenario he could’ve, so please understand I do not take this as a compromise of him or his job.
For those passengers who had made alternative travel arrangements so they could return home early however were originally planned to continue the tour, it felt they were provided little support once the guide transition was made.
This survey asks me to rate Jose however I feel it’s not appropriate for me to do so as I didn’t have any travel with him. I’m sure he is great and excels when there is no corona
Also, BMW World is the worst stop in the whole itinerary and a lot of people on our tour would agree. We even joked how bad it was during our tour multiple times
Overall though the tour was great fun, with brilliant guides who coordinated us through this period. Please pass on my sincere thank you for managing through such a challenging period.
The hotel Girona Best Western Premier CMC found our injectable expensive medications. Tried as we did we were unable to get them. Very disappointed with this outcome
The days which involved full day walking tours - for example Prague and Berlin. More freedom to explore areas of city we wanted to see and at same time having a local guide and europamundo to take us through history, cultural aspects of the city and assist with basic navigation.
A great bang for the buck.The hotels were excellent as were the morning breakfasts. The tour guide was the best as were the local guides. The bus driver did a great job of getting us from place to place.
During our time in Berlin we stayed at the City Hotel Berlin East and we left my money belt in the hotel room put a do not disturb sign but a cleaner came in anyways, the beds are made with our pajamas in a different place and someone stole 140 USD cash from my money belt I have a record of borrowing 2 100 5 20 from Bonnie, and didnt use any cash at all on the trip, but the purple zipper bag was placed not in the usual spot when we returned tonight. In the same place was my credit cards citi Costco, capital one credit card debit card linked to our checking account, and our HSA debit visa passports IDs. already locked 3 cards but not the HSA one. need a police report in case theres fraud or identity theft.