The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
It was a lovely trip. I enjoyed the guides. The English Tea in London was not what we were expecting, there was some confusion about our hotel in Paris that was stressful. Our excursions were cancelled at the last minute. We still manages to get individual tickets to the Louvue, but not to Sagrada Famila. Some places we arrived to late in the evening to see anything.
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
London, Madrid, Rouen, Barcelona
London, Madrid, Rouen, Barcelona, Girona, Chambery, Leysin , Zurich, Paris