Osaka Art and architecture Trips

We felt like second class citizens on this tour because we spoke English, explanations during this tour was 80% for Spanish customers and barely 20% for English customers. This was very disappointing and I would recommend English speaking people use another tour company. Also, we requested a double bed during our tour and the first 2 nights of our tour we had to pay an extra 4000 to get a double room, there was no one from Europamundo around that we could talk to which was very frustrating.

A great tour with amazing guides First of all, I want to thank Nadia, Kiku, Ken, and Pablo for all the detailed explanations, valuable insights, and the support and recommendations they provided throughout the trip. It was also very appreciated that explanations were always given in both English and Spanish—this made the experience much more inclusive and enjoyable for everyone. The tour covered excellent spots, with well-located hotels close to subway stations, which made everything more convenient. The buses were clean, and the drivers were all very careful and courteous throughout the journey. All the included meals were delicious and generously served. Overall, it was a truly pleasant and memorable journey. Thank you for such a wonderful experience

Overall very well organised and conducted except that on Day 3 16 April in Kyoto, we were left after visit to Gion district and expected to get back to the hotel by ourselves using bus or taxi. Given the long day alternate transport should have been arranged.

Even though we requested Vegetarian food ahead of time, there were very limited options salad and fruits. Providing this will improve this tour. Two guides mentioned below are incorrect but required to provide feedback on them. We had Martin and Francisco not Ricardo and Laura. Hotel and tour in Tokyo should be better.

Even though we requested vegetarian food, only salad and fruits were provided. It would be good to improve this. Hotel and Tokyo tour should be improved. Guides specified below are incorrect. We had Martin and Francisco not Ricardo and Laura.

My trip was the best tour I have experienced. Ken was so knowledgeable, funny, helpful and attentive to our needs. Great ambassador for your Company. Being a solo traveler he catered to my needs and was such an inspiration. Only bad experience was getting from the hotel to the airport at the end of the trip. I booked a taxi at the service desk prior to my departure. Was hard to understand as the lady did not speak much English. I showed her my itinerary for the airport and departure time. Next day the taxi was waiting for me but he took me to the domestic terminal. This cost me over 1400 yen. I then had to get another taxi to the international terminal for my flight home, this cost me 330 Australian dollars. I did not have much time to get my flight as well. I was shaken and upset. What a tragedy to end a perfect holiday. The motel should compensate me for their error. What can be done about it? Any suggestions would be appreciated. I realize when I booked it the taxi was going to be expensive but going to the domestic terminal was out of line and their error. Will await a reply to this problem.