“The bus only came 1 time in a half an hour, very rude employees, very bad experience with the night tour.... NEVER again!
Other bus tours are much better.”
“Hello Kelly, we acknowledge that your experience failed to match your expectations, and we're very sorry about it. We know our weaknesses, I assure you that we work on them regularly in order to improve on our panoramic bus service. A continued effort to run our routes every day and under all circumstances such as bad weather, strikes, demonstrations, political meetings that might be going on in the capital is guaranteed. Having said that, your voice is important and feedback about our staff is too, so hopefully you get in touch with us to share your story with more detail. Our Guest Relation Manager is at your disposal at firstname.lastname@example.org to listen to you and your needs, as well as use your review as a leverage to do better. Thanks again, the Gray Line Rome Team”