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Say Hueque Argentina Journeys Reviews

4.8 - Excellent Based on 42 reviews

The overall rating score is based on all time feedback received and does not express any opinions of Bookmundi.com. The current reviews and scores are thus representative of a company's performance.

4 - Very Good
Susan Ritchie From Australia At
“Very Good”
4 - Very Good
Hean Ong From Malaysia At
“We are 2 travellers booking our own itinerary. The online contact person (ours was Maria )gives good suggestions and she gives travellers detailed day to day itinerary and pick-up time and phone numbers to call in case of problems or emergencies.”
1 - Very poor
for Iguazu Falls by Bus
Kenneth Hillis From Canada At
“SayHueque, the Argentine company contracted by Bookmundi to assemble this tour package, seemed professional on my email dealings with them before the trip. However, in addition to the degrading bus travel portion of the trip outlined above, SayHueque communicated the wrong hotel information to the local operator (EcoIguazu -- this local company has excellent employees). We were driven to the wrong hotel but this was because Ecoiguazu had been given the wrong information by Sayhueque. Further, though I had told Sayhueque in advance that we would not be doing the Brazilian portion of the tour (which happens on the final day of the tour) this information was not given to the local guides at Ecoiguazu who had been told we wanted to go to Brazil immediately following our arrival at the Puerto Iguazu bus station after an 18 hour overnight trip. The staff at Ecoiguazu were very kind but they had already, that morning, gone to Brazil to purchase the tickets for that portion of the t6. We felt badly for them but this was not our fault. Last but not least, when I communicated all of this to Maria at SayHueque her first response was to apologize for any "miscommunication" and to say that she would make enquiries and get back to us the next day. She never did tell us the outcome of her enquiry even though I told her I felt cheated and wanted some kind of compensation
Instead, when we returned to the hotel after visiting the park, there was a note from Maria letting me know that she had sent us a "little" gift in recognition of our inconvenience. The "gift" was a bottle of white wine. Unfortunately, we do not drink white wine. I wish it were possible to rate Sayhueque lower than 1 star. A degrading experience. I will never deal with them gain and will think twice about using Bookmundi in any future travel.”
Say Hueque Argentina Journeys responded to this review on :
“Dear Kenneth,

We highly appreciate your feedback and we are very sorry for the misunderstanding that occurred with your reservation. Say Hueque stands out as the leader in receptive tourism for 20 years, so this situation is as you may read in all our Book Mundi reviews, for sure not usual.
We offer a wine as a way to say "Perdon" (sorry) for the inconvenience. We chose a wine as a present, bacause Argentina is one of the largest wine producers in the world, and morever it is a local product that has a lot of acceptance among people who visit our country.
I deeply apologize again for all the inconveniences we might caused you. From our side we worked hard to give our clients the chance to have a memorable Experience in South América.

Kind regards
Noelia Juarez
SAY HUEQUE”
5 - Excellent
for Iguazu Falls by Bus
Saapke Hoekstra From Netherlands At
“Big chairs with pillow and blanket.Lot of space. Film in the bus. Nice service..”
5 - Excellent
for Hiking in Patagonia
Peter Finch At
“Hi Marcela,
I identified Say Hueque from an internet search for Patagonia Tours. I then read some of the positive ratings from other travelers. I decided to book through Say Hueque because of a) positive reviews from other travellers; b) the itinerary that you offered suited what I wanted; and c) I liked the idea of being reasonably independent and not having too much organised or being part of a week long tour.

There were probably a number of highlights. In terms of the actual arrangements, the ease of having most of my travel and hotel bookings completed without having to concern myself with them was a highlight. In terms of the actual trip, I really enjoyed the hiking at El Chalten and the one day that I hiked to Mt Fitz Roy was the highlight for me.
The hotel in El Calafate (Kau Yatun) was the best one of the trip. Very comfortable, good service, good restaurant and nice location.

As mentioned above, it was not an excursion, but the hiking in El Chalten was my favourite. However, at El Calafate, I booked an additional excursion to Estancia Christina on my one free day, and that excursion was great.The guides were all good. I think the guide from El Calafate who did the Perito Moreno glacier tour - I think her name was Danielle - was great, very friendly, helpful and professional.”

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