Bookmundi

Say Hueque Argentina Journeys Reviews

4.8 - Excellent Based on 43 reviews

The overall rating score is based on all time feedback received and does not express any opinions of Bookmundi.com. The current reviews and scores are thus representative of a company's performance.

4 - Very Good
for Best of Patagonia 9-Day Adventure
Zilin Guan From China At
“Very Good”
5 - Excellent
for Iguazu Falls by Bus
Susan Ritchie From Australia At
“great communication”
4 - Very Good
Hean Ong From Malaysia At
“We are 2 travellers booking our own itinerary. The online contact person (ours was Maria )gives good suggestions and she gives travellers detailed day to day itinerary and pick-up time and phone numbers to call in case of problems or emergencies.”
1 - Very poor
for Iguazu Falls by Bus
Kenneth Hillis From Canada At
“SayHueque, the Argentine company contracted by Bookmundi to assemble this tour package, seemed professional on my email dealings with them before the trip. However, in addition to the degrading bus travel portion of the trip outlined above, SayHueque communicated the wrong hotel information to the local operator (EcoIguazu -- this local company has excellent employees). We were driven to the wrong hotel but this was because Ecoiguazu had been given the wrong information by Sayhueque. Further, though I had told Sayhueque in advance that we would not be doing the Brazilian portion of the tour (which happens on the final day of the tour) this information was not given to the local guides at Ecoiguazu who had been told we wanted to go to Brazil immediately following our arrival at the Puerto Iguazu bus station after an 18 hour overnight trip. The staff at Ecoiguazu were very kind but they had already, that morning, gone to Brazil to purchase the tickets for that portion of the t6. We felt badly for them but this was not our fault. Last but not least, when I communicated all of this to Maria at SayHueque her first response was to apologize for any "miscommunication" and to say that she would make enquiries and get back to us the next day. She never did tell us the outcome of her enquiry even though I told her I felt cheated and wanted some kind of compensation
Instead, when we returned to the hotel after visiting the park, there was a note from Maria letting me know that she had sent us a "little" gift in recognition of our inconvenience. The "gift" was a bottle of white wine. Unfortunately, we do not drink white wine. I wish it were possible to rate Sayhueque lower than 1 star. A degrading experience. I will never deal with them gain and will think twice about using Bookmundi in any future travel.”
Say Hueque Argentina Journeys responded to this review on :
“Dear Kenneth,

We highly appreciate your feedback and we are very sorry for the misunderstanding that occurred with your reservation. Say Hueque stands out as the leader in receptive tourism for 20 years, so this situation is as you may read in all our Book Mundi reviews, for sure not usual.
We offer a wine as a way to say "Perdon" (sorry) for the inconvenience. We chose a wine as a present, bacause Argentina is one of the largest wine producers in the world, and morever it is a local product that has a lot of acceptance among people who visit our country.
I deeply apologize again for all the inconveniences we might caused you. From our side we worked hard to give our clients the chance to have a memorable Experience in South América.

Kind regards
Noelia Juarez
SAY HUEQUE”
5 - Excellent
for Iguazu Falls by Bus
Saapke Hoekstra From Netherlands At
“Big chairs with pillow and blanket.Lot of space. Film in the bus. Nice service..”

About Us

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Tours and Holidays by Say Hueque Argentina Journeys

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How our Travel Expert Service Works
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  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
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  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
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