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Rayna Tours Reviews

4.1 - Very Good Based on 13 reviews

The overall rating score is based on all time feedback received and does not express any opinions of BookMundi.com. The current reviews and scores are thus representative of a company's performance.

4 - Very Good
for Abu Dhabi City Tour and Ferrari World Combo
Michelle Ellis From UK At
“This was my 3rd trip with Rayna Tours, the 1st & 3rd trip were amazing - the 2nd trip was a joke - Driver didnt take us to half of what was on itinerary, he claimed not to know about the lunch option that we had opted for - my advice, take the itinerary with you & confirm with the driver before setting off, that he knows what you've paid for & what you expect to experience.”
5 - Excellent
for Half Day Dubai City Tour
Steve Ferris From USA At
“The company seemed professional and the guide was good. Highly recommended.”
1 - Very poor
George Papu From Romania At
“We was interested in several tours in Dubai and went on Raynatours website and after I took up the trips in 6 Emirates and in Abu Dhabi.
Because I was deeply unhappy with this agency I want to write briefly about these things:

- They annoys you with emails or Whatssapp messages if you have not confirmed the trip, just to attract you to buy from them,
- They call you at unreasonable hours (for example after 23 PM.),
- They hardly respond to yours e-mails and forgot what other colleagues previously tells you, so always they give you others details about the price and what is included,
- We discussed via e-mail for our private tour to start at 8 am, the driver came to 8.40 hours, during which time no one answered at the number given on e-mail as the phone number of contact of the guide or tour manager. It makes no sense to say that we arrived late night and if we know that are unreliable, those 40 minutes could complete our sleep, not lost it sleepy, waiting in reception,
- The next day driver came 10 minutes earlier than the scheduled time and were in a hurry,
- They are so disorganized and do not communicate with each other, so the guide knew nothing about the details of the trip. If I didn`t have on mobile phone the proof that we paid private tour with lunch, we did not receive lunch which was already included and paid. The driver / guide calls to agency and after 20 minutes find something it was (in my oppinion) already established since we book the trip.
- For the second trip they have clearly written that ends at 16.30 but was terminated at 18.30 . We have booked a table considering 5 PM time of arrival, no 18,30.
- Their purpose is to take your money, meaning that They did not send a letter of apology, although the apology did not satisfy me and do not accept it. Many agencies are decent, with some of them I worked and I was satisfied.”
1 - Very poor
for Miracle Garden with Transfers from Dubai
Rajendra Borse From India At
“I had availed the service through bookmundi for Miracle garden tour with pickup and drop from hotel on 2017-02-16 at 3.30pm from hotel 'Four Points' in Dubai.

Driver picked up left at Miracle garden saying he will be around till I return from the garden.he told you can spend as much time in garden and he will be around. Me and my wife returned the came out of garden after around 2 hrs and searched for the driver. He was not there.I was very disappointed by this kind of driver's behavior. I did not have local mobile sim. I took help from taxi drivers around and called the phone number given by the driver. But the the number given was of different driver and he was not knowing me. I had no choice but to take personal taxi and returned to hotel. I had to pay hefty 114 UAE for this. With the help the taxi driver agian I tried to call Rayna tour customer service, but there also I told about the driver was vanished. But the guy had no clue. It was shear nonsense try to talk to the customer service person too.

My question is -
- Is this a professional service you provide to customers; who believe and book online?

- Whether the company deliberately do this / or is it a driver's misbehave or cheating?

- If company is loyal, then will it take the responsibility of my inconvenience and unnecessary loss of money on taxi fare?

For your information - Following was the taxi no. N538i8
The driver was liar too. He told his name as AZIM and did not give own mobile phone no. His name was not AZIM and phone no. did not belong to him.

The first day in Dubai was spoiled due to this incident. How the company is going to compensate our mental torture and financial loss? I am not willing to give a single star rating for the service. Since there is no provision I had to give 1 star. but frankly company does not deserve for 1 star too.”
3 - Average
for Half Day Dubai City Tour
Iveta Strazimiri From Czech Republic At
“Average”

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Hi ,
Thanks for your trip input. We will shortly connect you with a travel expert, usually within 24 hours. We will do our utmost to make sure that you get a trip of a lifetime.
Hi ,
We have a new trip planning request from the customer {{getFirstName(duplex.udf.name)}}.
You are receiving this request because you have been hand-picked as one of Bookmundi's Travel Experts. We only hand-pick a few Travel Experts per destination. Being a Travel Expert comes with these important .
Having been selected as one of Bookmundi’s travel experts, please keep in mind the following important tasks and responsibilities:
  • 1 Please always answer the customer as soon as you get a new trip planning request.
  • 2 We appreciate that you take extra care in guiding and helping this customer.
  • 3 The customer's trip requirements are given above. With the trip requirements in mind, please help {{getFirstName(duplex.udf.name)}} with customising a perfect trip itinerary.
  • 4 Being a Bookmundi travel expert the customer will expect that you are knowledgeable about the trip and that you will respond swiftly. Thus, if you feel that the customer’s trip requirements are out of your scope, please do let us know and we will assign another travel expert to help the customer, if needed.
{{getFirstName(duplex.udf.name)}} has the below trip requirements. Please help and guide him in the best possible way. When you and {{getFirstName(duplex.udf.name)}} have created the perfect trip plan, please submit a travel offer to {{getFirstName(duplex.udf.name)}}. Please see this video on how to submit a travel offer.
We've noted down your trip requirements below. You can easily them.
  • {{myRequest.title}}
  • Group Type: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{(myRequest.group_type!='Single' && myRequest.group_type!='Couple')?'(':''}} {{myRequest.group_type}} {{myRequest.group_type=='Single'?' (1 Person)':''}} {{myRequest.group_type=='Couple'?' (2 People)':''}} {{(myRequest.group_type!='Single' && myRequest.group_type!='Couple')?')':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
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Here's a quick overview of how our travel expert service works:
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
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You will receive an email when the travel expert joins the conversation. If any further input or questions, please feel free to contact us at customerservice@bookmundi.com.
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