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Rayna Tours Reviews

3.9 - Very Good Based on 15 reviews

The overall rating score is based on all time feedback received and does not express any opinions of BookMundi.com. The current reviews and scores are thus representative of a company's performance.

2 - Poor
for Moonlight Safari with Sunrise Hot Air Balloon From Dubai
Anonymous From Singapore At
“I had a hard time trying to contact Rayna to arrange for additional places for my friends. Rayna also did not inform me earlier about the dry day which happened to be the night I was in the camp. Hence, we had no live entertainment at all. If Rayna had informed me earlier, I would have changed the date of the overnight camp. They only informed me on the same day which left me with practically no choice as I could not change the date of my hot air balloon flight. The Rayna guide who was with us did not properly arrange for our stay or dinner. He left us pretty much alone. In conclusion, we did not have good experience with the Rayna guide at the camp.”
3 - Average
for Red Dune Desert Safari - Dubai
Mohamed Taha From Egypt At
“Pick up time was 2 to 2:30 but they came at 4:15
They stopped at rest where I paid another 150 derham for sand bashing with buggy that was not mentioned in the program”
4 - Very Good
for Abu Dhabi City Tour and Ferrari World Combo
Michelle Ellis From UK At
“This was my 3rd trip with Rayna Tours, the 1st & 3rd trip were amazing - the 2nd trip was a joke - Driver didnt take us to half of what was on itinerary, he claimed not to know about the lunch option that we had opted for - my advice, take the itinerary with you & confirm with the driver before setting off, that he knows what you've paid for & what you expect to experience.”
5 - Excellent
for Half Day Dubai City Tour
Steve Ferris From USA At
“The company seemed professional and the guide was good. Highly recommended.”
1 - Very poor
George Papu From Romania At
“We was interested in several tours in Dubai and went on Raynatours website and after I took up the trips in 6 Emirates and in Abu Dhabi.
Because I was deeply unhappy with this agency I want to write briefly about these things:

- They annoys you with emails or Whatssapp messages if you have not confirmed the trip, just to attract you to buy from them,
- They call you at unreasonable hours (for example after 23 PM.),
- They hardly respond to yours e-mails and forgot what other colleagues previously tells you, so always they give you others details about the price and what is included,
- We discussed via e-mail for our private tour to start at 8 am, the driver came to 8.40 hours, during which time no one answered at the number given on e-mail as the phone number of contact of the guide or tour manager. It makes no sense to say that we arrived late night and if we know that are unreliable, those 40 minutes could complete our sleep, not lost it sleepy, waiting in reception,
- The next day driver came 10 minutes earlier than the scheduled time and were in a hurry,
- They are so disorganized and do not communicate with each other, so the guide knew nothing about the details of the trip. If I didn`t have on mobile phone the proof that we paid private tour with lunch, we did not receive lunch which was already included and paid. The driver / guide calls to agency and after 20 minutes find something it was (in my oppinion) already established since we book the trip.
- For the second trip they have clearly written that ends at 16.30 but was terminated at 18.30 . We have booked a table considering 5 PM time of arrival, no 18,30.
- Their purpose is to take your money, meaning that They did not send a letter of apology, although the apology did not satisfy me and do not accept it. Many agencies are decent, with some of them I worked and I was satisfied.”

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Hi ,
Thanks for your trip input. We will shortly connect you with a travel expert, usually within 24 hours. We will do our utmost to make sure that you get a trip of a lifetime.
Hi ,
We have a new trip planning request from the customer {{getFirstName(duplex.udf.name)}}.
You are receiving this request because you have been hand-picked as one of Bookmundi's Travel Experts. We only hand-pick a few Travel Experts per destination. Being a Travel Expert comes with these important .
Having been selected as one of Bookmundi’s travel experts, please keep in mind the following important tasks and responsibilities:
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{{getFirstName(duplex.udf.name)}} has the below trip requirements. Please help and guide him in the best possible way. When you and {{getFirstName(duplex.udf.name)}} have created the perfect trip plan, please submit a travel offer to {{getFirstName(duplex.udf.name)}}. Please see this video on how to submit a travel offer.
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