Rayna Tours - Bookmundi Bookmundi

Rayna Tours Reviews

4.0 - Very Good Based on 19 reviews

The overall rating score is based on all time feedback received and does not express any opinions of Bookmundi.com. The current reviews and scores are thus representative of a company's performance.

1 - Very poor
for Dhow Cruise Creek Tour - Dine on water - Dubai
Anonymous From England On
“WARNING
*** Warning from a British consultant Doctor
A Very dangerous company, putting passengers life at risk deliberately ,
very different experience from normal Speed boat but this was a life threatening experience!
The boat ‘s diver went inside the sea with very bad weather conditions and very high waves very fast without slowing the boat as I requested few times and I was going to fall!
Also, no safety measures as seat belts !
No transparency from
the company but lies and twisting facts, I asked for escalation but they didn’t escalate my complaint ! PLEASE AVOID FOR YOUR SAFETY AND LIFE .


I am a British NHS Doctor was Visting Dubai for my birthday which was on 7/12.
I booked the boat on my birthday 7/12 to see Dubai attractions.
Unfortunately, the experience I had was very dangerous and life threatening ..
I took the boat departing from Marina Walk at 5 pm on 7/12/20 .I met  the driver   , and introduced myself and told him that it’s my birthday and I hope I have a nice tour with him .I asked him where to sit for better view . He advised that there is a better view on the front of the boat but it might be a bit bumpy .I told him that my birthday is today .
I sat on the front .The weather was very bad and there were lot of waves .He drove very fast and I was gonna fall .I asked him to slow  down and he did .
I asked him and his colleague to slow down and I told them that I am visiting Dubai to celebrate my birthday , not to die in the boat . They laughed .
Then literally 1 min after ,he   went very very fast again !! 
I point with my hands and shouted to them to slow down but I saw the driver’s assistant looking at me smiling and didn’t reposed !!!!
 
I asked again and finally after few minutes , he stopped the boat !!
 He asked me whether I would like to move to another  seat .
 
I was shocked and asked him why he went fast again, the driver claimed that it was impostant otherwise the boat will be floating .
I have replied that he could have told me to move my seat first especially that I asked them to slow down !
Also , I have raised my hands and shouted few times that I am in danger !
He replied that he didn’t see me !! 
 
 
What happened was very dangerous and criminal as his assistant saw me asking more than once to stop and he saw me struggling but he  ignored that  and put my life at risk deliberately !
I am very astonished that your staff act in such a criminal way putting passengers lives in danger .
The assistant saw me and was smiling and didn’t  respond or inform the driver and left me in danger for few minutes !!
The driver claimed that he didn’t see me and apologized but on the other hand , I asked him to go slowly but after just 1 min, he went again  very fast while even if he needs to , he could  have asked me to change the seat or gave me the option to return back due to wether condition and ensue passengers safety
I contacted the company by e-mail immediately after the incident but no response for almost three weeks and I had to call them when I returned back to London .
They reply was defensive and twisting facts and saying lies about presence of seat belts which was not the case at all!!
Although they apologized and offered refund but I felt that I have to warn other tourists not to risk their lives or at least put themselves in danger and book with another company who cares about customers safety and acts with transparency and integrity .”
4 - Very Good
for Miracle Garden with Transfers from Dubai
Paramjit Bains From USA On
“DRIVER BEHAVIOUR WAS VERY RESPECTFUL . HE WAS WAITING FOR US BEFORE TIME AND EXPLAINING US ABOUT MIRACLE GARDEN AND OTHER PLACES .”
5 - Excellent
for City Tour of Dubai With Burj Khalifa 124th Floor
Andrei Diaconescu From Romania On
“Excellent”
4 - Very Good
for Desert safari Dubai - 4*4 Sharing
Mauricio Fernandez From UK On
“Very Good”
2 - Poor
for Moonlight Safari with Sunrise Hot Air Balloon From Dubai
Anonymous From Singapore On
“I had a hard time trying to contact Rayna to arrange for additional places for my friends. Rayna also did not inform me earlier about the dry day which happened to be the night I was in the camp. Hence, we had no live entertainment at all. If Rayna had informed me earlier, I would have changed the date of the overnight camp. They only informed me on the same day which left me with practically no choice as I could not change the date of my hot air balloon flight. The Rayna guide who was with us did not properly arrange for our stay or dinner. He left us pretty much alone. In conclusion, we did not have good experience with the Rayna guide at the camp.”

About Us

Why Book with us

Tours and Holidays by Rayna Tours

  • Best Price Guarantee
  • No booking or credit card fees
Back to top
image description
{{(chatView=='product' || chatView=='viewoffers')?activeuser:getFirstName(activeuser)}}
{{productTitle}}
{{productTitle}} {{productTitle}}
View Offer

Hello! from, {{activeuser}}

Replies will be sent directly to your email address, if offline.

  • Confused?
  • Queries?
  • Or just feeling alone?

Communicate with {{getFirstName(activeuser)}}

  • Replies will be sent to your own email address, from where you can continue the conversation.
  • 1. Your enquiry is sent directly to the company.
  • 2. They will reply to your own email, from where you can continue the conversation.

Communicate with Communicate with {{activeuser}}

  • 1. Your enquiry is sent directly to the company.
  • 2. They will reply to your own email, from where you can continue the conversation.
{{stickyMessage}}
No conversations yet :(
Hi ,
Thanks for your trip input. We will do our utmost to make sure that you get a trip of a lifetime.
We've noted down your trip requirements below. You can easily them.
  • {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
  • Trip Details: ... Read More Read Less
How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
New customised trip enquiry by {{getFirstName(activeuser)}}:
  • Title: {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
""
Conversation between Bookmundi and Customer
img description
Can you handle {{getFirstName(activeuser)}}'s enquiry? Rejection Reason
img description
{{myRequest.reject_reason?myRequest.reject_reason:'Sorry, Your trip request has been rejected.'}}
img description img description img description
seen

{{(duplex.offer_mode==1 && messages.length==1 && iamagency==1)?'Messaging this user is blocked momentarily':settings.bolcked_message}}
{{qResponse.message}}
Guideline for Responding to Customised Trip Requests
Dear {{(!!activeuserExpert && activeuserExpert.first_name) ? activeuserExpert.first_name: 'N/A'}}, Before responding to {{getFirstName(activeuser)}}’s customised trip request for {{plannerCountries}} we recommend that you carefully read these guidelines as they will help you with approaching the customer correctly and convert the enquiry into a trip booking.
{{errorMessage}} Okay, got it! Need help?Contact us
This message will be delivered as an email because {{getFirstName(activeuser)}} is currently offline.
  • {{files.file_name}}
Hi ,
Thanks for your trip input. We will do our utmost to make sure that you get a trip of a lifetime.
We've noted down your trip requirements below. You can easily them.
  • {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
  • Trip Details: ... Read More Read Less
How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
New customised trip enquiry by {{getFirstName(activeuser)}}:
  • Title: {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
""
Conversation between Bookmundi and Customer
img description
Can you handle {{getFirstName(activeuser)}}'s enquiry? Rejection Reason
img description
{{myRequest.reject_reason?myRequest.reject_reason:'Sorry, Your trip request has been rejected.'}}
Looking for available travel experts
No conversations yet :(