I really enjoyed the trip where I could meet many new friends from different countries. Although its a bit hectic but overall its a memorable tour for me and my wife. Thanks.
The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
This is a very fast paced tour but totally worth it. The drivers and tour guides are amazing They take their job very seriously and they treat everyone with respect. You will need to change bus drivers and guides every few days, depending on your itinerary but the ethics and professionalism of the staff Europamundo has is exceptional my family and I have no complaints. They were all wonderful and new what they were talking about. From our first days with Fernando and Monica to Gaby Mamma Mia and finally to Gildo, everyone of them made sure that we got the best experience on our trip.
The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
Its very good in all arrangements, punctuality, room accommodation, the guides etc. Very professional.
Area of improvement: it will be appreciated if the trips are planned so that the stops in the city is close to facilities for senior citizens to sit down and relax, who are not capable or interested in shopping and strolling time. Having to wait for 3 to 4 hours during this time without getting a place to sit is tiring.
We loved the different daily activities, free afternoon time, bus transfer to the hotel daily, the local guides were very informative and helpful. Accommodation was great. My only suggestion, the travel app to include the tour guide contact details, and more attention to individual and details when starting the tour on the first day.
Very organized. I especially liked the website where you can check everything there itinerary, hotels and also our very patient and accommodating travel guides, Maria, Emanuele and Ivan.
Our tour guide and bus drivers have been excellent and very helpful to us . They help us with our luggages and our bus is clean and comfortable.. I see how hard our tour guide works to give us the best experience and made sure we have the best vacation . On my trip that started in Innsbruck, i want to mention specifically Julio for his persistence and patience on us . He made us feel like his family and i love how he gave his best to provide us the information we needed . Though there was a problem in our cruise by the Rhine River, we were almost late and only 3 mins before the boat left . Thanks to Julio for running his way to get us a ticket and made that trip possible .. We see his hard work on how not to miss all our planned tour for the day, and this isnt easy to handle as there other passengers that were leaving for other destination as well . I have to repeat all of our tour guide have been very good but I get to see extra from Julio as he was very attentive to us and our needs . I give 5 stars to everyone working very making our vacation as memorable and as happy Julio thank you soo much for everything You are the best
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
15-99 yrs
Operated in
english
Destinations
Berlin, Madrid, Rome, Florence
Berlin, Madrid, Rome, Florence, Venice, Salzburg, Vienna, Budapest, Prague, Frankfurt, Amsterdam, Barcelona, Girona, Chambery, Leysin , Zurich, Milan
