Need some organization and better communication. Bigger cities were terrible. Started the trip terrible but as time passed got better. Best part of the tour were Morocco and Northern Spain.
I had a wonderful travel experience overall, and I would like to take a moment to highlight my time in Morocco, which was made even more memorable thanks to my exceptional English-speaking tour guide, Ayoub. His professionalism, knowledge, and dedication truly enhanced my journey.
In addition to Ayoub, I also had the pleasure of working with several other wonderful team members. Hamida, our Spanish-speaking guide, was always friendly and helpful, and Mohammed, our driver, ensured our travels were safe and efficient. Frey, one of the bilingual guides, was instrumental in picking me up in Tarifa and assisting with my transfer to Sevilla, where he facilitated a smooth transition to my hotel. I also had the opportunity to work with Itsa, an outstanding English-speaking guide in Spain and Portugal.
While all of these individuals contributed to making my trip enjoyable, Ayoub truly stood out during my time in Morocco. He went above and beyond to ensure that my vacation was not only enjoyable but unforgettable. As my primary guide for most of my time in Morocco, Ayoub’s excellent communication skills and deep knowledge of Moroccan culture, history, and landmarks made all the difference.
My trip started with an unfortunate setback in Madrid, where I became a victim of pickpocketing and lost all my cash. Ayoub showed incredible empathy and immediately reassured me that he would help. He took the initiative to ensure I could still participate in all the planned excursions and helped me make the most of my free time despite the situation.
Ayoub’s support and dedication were invaluable, and I can’t thank him enough for making my vacation so special. His care and commitment truly made this trip informative, enjoyable, and unforgettable. He is a true asset to the company, and I am grateful for the opportunity to have had him as my guide.
The tour was excellent Our tour guides in Morroco, Sevilla and Portugal met all of our expectations particularly Hamid from Marruecos along with our Conductor. The only recommendation I make is to reconsider Panorama hotel. It was poorly maintained, poor hygiene. Other than that the other properties, itineraries and food were great. It was a memorable experience
Tuvimos la fortuna de tomar un tour bilingüe OUMA es una guía excepcional estuvo muy pendiente de nosotros y de la otra pareja de Australia., Explicando todo detalladamente y siempre pendiente de contestar todas las preguntas . Por otro lado el guía en Español AYOUB nos hizo el viaje muy agradable ,contestando cuanta pregunta se le hacía ya que el grupo de habla Hispana le hacían Todo tipo de preguntas y para todo había una Respuesta, nos hizo sentir los circuitos cortos y agradables. En Fez cambiamos de guías AYOUB el joven que habla en inglés muy simpático, muy servicial y muy educado ,nos dio un servicio personalizado todo el resto del viaje , nos encantó que una persona tan Inteligente y amable estuviera dedicado a dejarnos saber y sentir todo sobre este país y cultura . Y KAHDIL el guía en español una persona muy agradable , divertido y servicial.
Gracias a los 4 guías que tuvimos nos llevamos un bello recuerdo de nuestro viaje y de este país.
Yo como agente de viajes Marruecos será un un destino recomendado para mis clientes.
We were disappointed with the limited English spoken by the guide particularly in Morrocco but also in Portugal. We always understood what was going on but we felt we missed out on extra information that could have been interesting. We also were not aware of the flexibility of travelling with this company. We did not realise we could have travelled on to Porto for example so we organised this transfer ourselves We also did not do one of the optional tours and had to find out own way back to the hotel. We felt this was rather poor. We had booked the Fado tour in Lisbon but this was not discussed with anyone and we were just told it was cancelled without any consultation?? Otherwise an overall enjoyable trip
El viaje para ir a las cascadas es demasiado largo, debemos tener en cuenta las edades de los pasajeros, algunos de nosotros no podemos hacer viajes tan largos en un dia.
Ajit Singh Panwar and Najib were excellent guides, well informed and willing shared cultural information. Sadly the first two days in Madrid were very confusing, particularly the visit to the Sports stadium. It would have been useful to explain how long we had and then meet at the appointed location. It was impossible to try and follow Ana. Due to the rush to keep up I lost my expensive Apple Watch as I couldnt return it to my wrist return passport to my person once I had gone through security. It feel out of my bag someone picked it up. we In Madrid It was very confusing sorting the different groups at the hotel. Perhaps different language groups could meet a staggered times. Once on our bus Ajib was very good. I particularly enjoyed our days in Morocco. Najib was an excellent guide, personable, well informed and willing shared his love of his country. Those flying in from Australia or New Zealand really need an extra day tomcod with the jet lag. Alahamlba local guide was excellent. Perhaps a guided tour in Seville, particularly for the visit to the Roman amphitheatre would have been great.
