The document shared with us does not say how to identify the person at the airport. It becomes very harassing experience when you arrive at airport and there is no one to help you. It was purely by luck when we started asking each of the pick-up person if they know my travel agent company. Finally we were picked-up. Do you think you can win your customer with this kind of service?
As per itinerary Day 1 was free. On Day 2 tour leader informed us to meet at 2:15 at hotel lobby. We got 5 mins late to reach to hotel lobby, the coach had left without any warning for us. We contacted tour leader on phone. First she said she contacted us on phone, we did not get any phone. She was kind enough to tell us that she can wait for 5 mins at some mid way and we should take taxi. Finally as we did not get taxi in next 10 mins. She asked us to reach boat point by Taxi. We finally made it at 3pm, schedule time for boat. No problem we were 5 mins late and so we did not complaint. Next day, Day 3, the coach was to leave at 7:30 but left only at 7:42 clearly to accommodate some passengers who were late. What a fair treatment to us. On day 4 the Coach arrived late by 10 mins. The point is to understand why she had to leave without us on day 2 at dot 2:15. She could have waited for 5 mins.
Day 4 started with schedule 8:15. The coach arrive 10 mins late, after 7 mins of drive our walking had to start. Technically we were standing from 8:30 until 9:15 and then it was castle walking tour. At 12:00 we were left at astronomical clock as free time (which means walking and standing) until 13:40. the Guide comes at 13:45 tells us to walk until boat. We reach there by 14:10. He does not understand there is anything wrong with so much walking. My point is did we come for walking or enjoying the trip. After boat trip he tells us it is free time until 20:00 when the coach will be available for us at a distance of 800 meter. During this period we have to naturally walk, stand or sit (if we are lucky to find sitting place). This is very exhausting day. What kind of plan is this?
In the service industry customer satisfaction is a critical measurement. How will you rate yourself with such an experience?
I knew from the description that it would be a fast paced trip and that we would sleep in a different place each night and that’s exactly what I wanted = an overview so I could see whether I wanted to go back anywhere. If you’re like me, who enjoys going out for dinner and drinks each night, you would be very tired at the end of trip. However, many chose to stay in and go to bed and I believe for them the trip was not tiring, even for the older ones. Morning starts are reasonable - we left at 8am each day. Simon was a fabulous tour guide and the local guides were all wonderful. Do take small euro bills = you definitely need them. (also take coins for toilet stops). Definitely have a revolut, or similar, card. The optional activities, whilst nice,, are highly, highly over-priced, shame on the travel specialist! One thing I missed, was more. recommendations to authentic local food with local prices. All in all, a fabulous trip and I’m so glad I did it. I will use this agency again for their professionalism.
Sightseeing Tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-75 yrs
Operated in
english
Destinations
Sofia, Belgrade, Sarajevo, Trebi
Sofia, Belgrade, Sarajevo, Trebinje, Budva, Ohrid, Skopje
40% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
We booked a private 8 day tour of Romania with this travel operator and they did a fabulous job of making sure we had the best time ever!! They lined us up with a tour guide named Laurentiu. He was fantastic!!! He was extremely knowledgable of all the places we visited throughout Romania. It was all natural for him and it was not scripted and he knew the history of each sight. He was very laid back and was never in a rush. He had a great personality and a good sense of humor. He made our entire trip fun and interesting. He took us to all of the main sights on our itinerary, as well as some off the beaten path sights. We got a true understanding and feeling of what life in Romania is all about. The hotels they booked us in were all conveniently located to all of the main attractions and were all unique boutique type hotels. Lauentui knew where all the great restaurants were along the way and we ate like kings and the food was excellent. Romania is a vast and beautiful country. Everything ran smooth and was perfect. We had the best time anyone could ever ask for. We would highly recommend this company for all your travel needs throughout Romania.
Cultural, religious and historic sites
Tour Type
Private Tour
Accommodation
Hotel, Resort
Age Range
10-75 yrs
Operated in
english
Destinations
Bucharest, Brasov, Sibiu, Cluj-n
Bucharest, Brasov, Sibiu, Cluj-napoca, Turda Salt Mine, Săpînţa, Targu Mures, Sighisoara
Join us on this fascinating Balkan Discovery to witness the living history as well as unparalleled natural beauty. Share a cup of tea with the lively and passionate people; fall in awe against the magnificent mountain range and crystal mirror-like lakes; meanwhile soak in the massive history that shaped the future of Europe. This Balkans tour takes you through all the highlights from palaces of the Tsars in Sofia and charming Belgrade to the pearl of Adriatic, Dubrovnik, to the pretty Montenegrin villages and Albanian towns, via the heart of stunning Macedonia.
Sightseeing Tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-75 yrs
Operated in
english
Destinations
Sofia, Belgrade, Sarajevo, Trebi
Sofia, Belgrade, Sarajevo, Trebinje, Budva, Ohrid, Skopje
40% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
"We wanted to share our appreciation to this tour company for a wonderful trip. Not only was the original plan just great, Nicu was also able to help us save our trip when we experienced a hiccup with travel. I can honestly say that there was not one negative that we experienced on the tour. All the accommodations were indeed 4-star and we enjoyed our stay at each. The planned visits were all exceptional and really did a great job of giving us a true picture of all that Romania has to offer. Between the history and the art and architecture and natural beauty we felt it was a very complete itinerary. Lastly, our guide Gelu did everything he could to ensure we enjoyed our trip and left us with an even greater appreciation for Romania. He was extremely knowledgeable and provided great insight at all the planned stops. In addition, he has worked to cultivate some additional contacts around the country and shared with us some additional sights and tidbits not on the original itinerary.
Thank you for a once in a lifetime experience."
Don't miss this opportunity to travel back in time. Discover some of the best-preserved historical regions of Romania, where centuries-old traditions still thrive and a lot of people live the same way their ancestors lived. Travel to Bucovina and Maramures in this 6-day tour that begins from Cluj-Napoca.
Explore Maramures for the first couple of days. Discover some of the most famous landmarks in the area, such as the Merry Cemetery and the Memorial to the Victims of Communism. Visit two important UNESCO World Heritage sites that have a huge impact on Romania's history and culture: the Wooden Churches of Maramures and the Painted Monasteries of Bucovina.
Very organized. The time was well used to see major sites and to get a feel for the history and daily life. The tour was responsive to our request to include some outdoor, active activities in addition to sightseeing. The local guide was very good, knowledgeable and genial. Importantly, he was a good driver. The hotels were well selected, except for the one in Cluj which was a bit out of the center.
Enjoy a mix of culture, adventure and relaxing moments as you discover the Unesco-listed sites of Romania during this guided, 14-day tour.
Included in the itinerary is the famous Horezu Monastery, the fortified churches of Transylvania, the old wooden churches of Maramures and an ancient fortress in the Orastie Mountains. Discover the painted monasteries of Bucovina as well as Sighisoara, the only medieval citadel in Europe that is still inhabited.
This trip starts and ends in Bucharest, the capital city, which you will explore on the second day of this trip. Also included in the itinerary is a guided walking tour of Cluj Napoca. Scroll down to the itinerary section for more details.
This ten-day, private, guided tour takes you to some of the most beautiful castles of Transylvania and offers you a relaxing holiday in this enchanting land. Your journey starts from Bucharest, the capital city. From there you will head for Sibiu, the former cultural capital of Europe. See the magnificent Alba Carolina, a citadel decked in white, followed by a one-night-stay in Haller Castle. See the big fortified church in Biertan and visit Sighisoara, the only medieval citadel in Europe that is still inhabited, along with Peles and Bran castles
Learn more about the myths and legends surrounding these fairy tale castles and fortresses. Wander down the streets of medieval cities and take in the beautiful landscape of Romania along the way. For more details, scroll down to the itinerary section below.
Hop on an unforgettable journey through the lands of myths and legends that still continue to resonate today! Discover the timeless wonders and stories of Dracula as you explore Transylvania inside out, a most fascinating part of Romania. Starting off at the Romanian capital, Bucharest, soak in the unique culture reflected in the countless monuments of this magical city. Ride through the mystical forests, mountains and mists to reach the Dracula's Castle. Travel back in time through gorgeous samples of gothic and baroque architecture from various eras of Romanian history.
City sightseeing
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-75 yrs
Operated in
english
Destinations
Bucharest, Brasov, Cluj-napoca
Bucharest, Brasov, Cluj-napoca, Sibiu
40% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Meeting people of other nationality with the tour group was educational and created a friendship even only for less than a week. Its a small world after all.... thank you for the experience
In Warsaw, immerse yourself in the festive spirit as you discover the city's rich history and vibrant Christmas traditions. Explore the charming Old Town, stroll along the Royal Route, and indulge in the delights of the Christmas markets. Next, journey to Krakow, where the medieval streets come alive with holiday cheer. Visit iconic landmarks such as Wawel Hill and the Main Market Square, adorned with dazzling lights and decorations. Experience the warmth and wonder of Polish Christmas celebrations on this unforgettable tour of Warsaw and Krakow's Christmas markets
Embrace both past and present on this 10-day itinerary showcasing the best of what Poland has to offer, from vibrant Warsaw to the ‘Venice of Poland’, Wroclaw, and beyond. Wander through time with your travel mates, learn of the complicated past, and grow to understand how this beautiful country evolved into what it is today. A country steeped in history, boasting intricate medieval and neoclassical architecture, and unlimited natural beauty, Poland is sure to impress.
Explorer
Tour Type
Small Group TourSmall group tours usually have 8-12 participants and maximum up to 18 travelers
