The document shared with us does not say how to identify the person at the airport. It becomes very harassing experience when you arrive at airport and there is no one to help you. It was purely by luck when we started asking each of the pick-up person if they know my travel agent company. Finally we were picked-up. Do you think you can win your customer with this kind of service?
As per itinerary Day 1 was free. On Day 2 tour leader informed us to meet at 2:15 at hotel lobby. We got 5 mins late to reach to hotel lobby, the coach had left without any warning for us. We contacted tour leader on phone. First she said she contacted us on phone, we did not get any phone. She was kind enough to tell us that she can wait for 5 mins at some mid way and we should take taxi. Finally as we did not get taxi in next 10 mins. She asked us to reach boat point by Taxi. We finally made it at 3pm, schedule time for boat. No problem we were 5 mins late and so we did not complaint. Next day, Day 3, the coach was to leave at 7:30 but left only at 7:42 clearly to accommodate some passengers who were late. What a fair treatment to us. On day 4 the Coach arrived late by 10 mins. The point is to understand why she had to leave without us on day 2 at dot 2:15. She could have waited for 5 mins.
Day 4 started with schedule 8:15. The coach arrive 10 mins late, after 7 mins of drive our walking had to start. Technically we were standing from 8:30 until 9:15 and then it was castle walking tour. At 12:00 we were left at astronomical clock as free time (which means walking and standing) until 13:40. the Guide comes at 13:45 tells us to walk until boat. We reach there by 14:10. He does not understand there is anything wrong with so much walking. My point is did we come for walking or enjoying the trip. After boat trip he tells us it is free time until 20:00 when the coach will be available for us at a distance of 800 meter. During this period we have to naturally walk, stand or sit (if we are lucky to find sitting place). This is very exhausting day. What kind of plan is this?
In the service industry customer satisfaction is a critical measurement. How will you rate yourself with such an experience?
I knew from the description that it would be a fast paced trip and that we would sleep in a different place each night and that’s exactly what I wanted = an overview so I could see whether I wanted to go back anywhere. If you’re like me, who enjoys going out for dinner and drinks each night, you would be very tired at the end of trip. However, many chose to stay in and go to bed and I believe for them the trip was not tiring, even for the older ones. Morning starts are reasonable - we left at 8am each day. Simon was a fabulous tour guide and the local guides were all wonderful. Do take small euro bills = you definitely need them. (also take coins for toilet stops). Definitely have a revolut, or similar, card. The optional activities, whilst nice,, are highly, highly over-priced, shame on the travel specialist! One thing I missed, was more. recommendations to authentic local food with local prices. All in all, a fabulous trip and I’m so glad I did it. I will use this agency again for their professionalism.
Sightseeing Tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-75 yrs
Operated in
english
Destinations
Sofia, Belgrade, Sarajevo, Trebi
Sofia, Belgrade, Sarajevo, Trebinje, Budva, Ohrid, Skopje
40% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Join us on this fascinating Balkan Discovery to witness the living history as well as unparalleled natural beauty. Share a cup of tea with the lively and passionate people; fall in awe against the magnificent mountain range and crystal mirror-like lakes; meanwhile soak in the massive history that shaped the future of Europe. This Balkans tour takes you through all the highlights from palaces of the Tsars in Sofia and charming Belgrade to the pearl of Adriatic, Dubrovnik, to the pretty Montenegrin villages and Albanian towns, via the heart of stunning Macedonia.
Sightseeing Tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-75 yrs
Operated in
english
Destinations
Sofia, Belgrade, Sarajevo, Trebi
Sofia, Belgrade, Sarajevo, Trebinje, Budva, Ohrid, Skopje
40% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Enjoy this unique tour that will allow you to visit seven of the best UNESCO heritage sites in Czechia in just six days. Start in marvellous Prague, where you can admire the history of Prague Castle or the Charles Bridge. Stroll through the Old Town and Wenceslas Square, and take a boat ride on the Vltava River. Continue to Český Krumlov, a picturesque and romantic town with the meandering Vltava River and an impressive castle. Leave Bohemia behind and visit the three Moravian jewels – Telč, Třebíč, and Zelená Hora – places full of history, stunning architecture, and spirituality. End your journey in Kutná Hora and visit one of the most remarkable Gothic cathedrals in Central Europe.
Sightseeing Tours
Tour Type
Private and Group Tour Private Tour with a few fixed group departures available.
Discover the sights in Budapest with our tour guide. Let us show you the main sights on both parts of the river in Budapest. Walk around the Castle District, enjoy the view from the Citadell, drive along the Andrássy Avenue until Heroes’ Square passing by many sights in the city.
Begin your tour near the Parliament, the world’s third largest Parliament building, then take the Margaret Bridge to drive over to the Buda side. We stop in the Castle District and during a short walk we show you the main attractions of the area. We walk to Matthias Church and to the Fishermen’s Bastion (from where you can enjoy the beautiful panorama).
Next, we drive to the Gellért Hill (Citadel) and show you the most spectacular view of Budapest. We then take you over the Elisabeth Bridge to Pest and show you the famous Central Market Hall and the largest Synagogue of Europe, after which we drive to the City Park. We pass by Europe’s largest thermal spa, the Budapest Zoo and the Amusement Park, then stop at the Heroes’ Square (with statues of the most famous Hungarian kings and dukes).
We then take the Andrássy Avenue to downtown Pest, pass by the Opera House and the St Stephen’s Basilica. During the tour we offer a brief overview of the last 1000 years of Hungarian history. The Tour ends in the city-centre.
Begin your tour near the Parliament, the world’s third largest Parliament building, cross over to Buda and passing by the Funicular we are heading up to the Old Town of Buda founded in the mid 13th century.
We stop in the Castle District and, taking a short walk, we show you the main attractions of the area (Fishermen’s Bastion, Matthias Church, Holy Trinity Square). After the guided walk there is a short free time to stroll around the historical area.
Next, we take you up to the Gellért Hill (Citadel) from where you can enjoy a gorgeous view to the city. We return to the city centre, where the tour ends, close to the well-known pedestrian street ‘Váci utca’.
We warmly invite you to come and enjoy the unique world of Hungarian folklore and dance as well as great views of the capital city of Budapest at night.
While enjoying a boat trip aboard one of our unique catamaran boats on the Danube, you can delight in the wonderful sights of the beautifully illuminated city. This 3 hour river cruise is a good way to see many historical and cultural monuments of Budapest on the banks of the Danube, some of which are recognized as UNESCO World Heritage Sites.
Sightseeing experience aside, the main part of this tour is a delicious Hungarian dinner for our guests. We pay special attention to the presence of traditional Hungarian taste in our menus.
We have also specifically planned a uniquely Hungarian experience for you with our ''Folklore and Dance Show'' which displays Hungarian customs, traditions and history through storytelling and dance.
Enjoy this unique evening in Budapest with us.
