All the Tour guides were good except for one lady guidewho accompanied us to venice and Florence. She was rude and inconsiderate and not passionate enough in her profession.
As the customer are from different countries it will be better to provide some basic amenities like kettle in hotel rooms.
The tour was good but sometimes the tour leader forget to explain some of the things in english since most of the passenger ang spanish speaking people. Though the people are friendly and meet new nice friends.