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The tour was very hecticly scheduled
Although 4 star hotels were sought however all hotels were not 4 star and not properly equipped
Guide Ajit singh and Louis and Anna. interaction and tour management was very good however guide Esther was pathetic and she delayed departures at every destination due to poor management
On questioning the Inordinate delays , Esther teamed up with other tour manager DAVID and threatened that we will not be allowed to board bus and delays have to be accepted
As a customer if tour agency behaves in this manner despite of paying in lakhs for the tour it is pitiful
Owing to poor tour management by some tour guides future opting of europomondo is not preferred
The threatening shall be raised in all social
Media forums also
This is a very fast paced tour but totally worth it. The drivers and tour guides are amazing They take their job very seriously and they treat everyone with respect. You will need to change bus drivers and guides every few days, depending on your itinerary but the ethics and professionalism of the staff Europamundo has is exceptional my family and I have no complaints. They were all wonderful and new what they were talking about. From our first days with Fernando and Monica to Gaby Mamma Mia and finally to Gildo, everyone of them made sure that we got the best experience on our trip.
I really enjoyed all of the wonderful places we saw in such a little amount of time. Our tour guide Manuel was also fantastic and incredibly accommodating.
The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
Meeting people of other nationality with the tour group was educational and created a friendship even only for less than a week. Its a small world after all.... thank you for the experience