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The hotel in Barcelona, Frontair Congress, was a very bad hotel. Hotel staff were rude. The room was dirty. The hotel in Lyon, Campanille, was also dirty and small. The breakfast was bad. Basic spoon, fork and plate were not available.
As for the guides, we were very happy with Abdel, Spain guide, and Diego Bueno, our Interlaken, Grindelwald and Lucerne guide. Both of them were empathetic on our needs. Their English was good. We understood them the entire time. Angeles, our guide in France, was nice but we barely understood her English.
Over-all, we were very happy with the Novotel hotels we stayed in, both in Madrid and Paris.
This is a very fast paced tour but totally worth it. The drivers and tour guides are amazing They take their job very seriously and they treat everyone with respect. You will need to change bus drivers and guides every few days, depending on your itinerary but the ethics and professionalism of the staff Europamundo has is exceptional my family and I have no complaints. They were all wonderful and new what they were talking about. From our first days with Fernando and Monica to Gaby Mamma Mia and finally to Gildo, everyone of them made sure that we got the best experience on our trip.
I liked this tour because of how indepth it was and the amount of historical sites we visited. The bus tour guides where very informatative about each place we visited and where very well organised, also i also liked the amount of local tour guides that where used.
The Roma Hotel in Lisbon hotel staff Fernando Leite was extremely unprofessional and rude. I was the only person waiting for service on 11 Nov, and he did not serve me, and not even greeted me for about 10 min. When my wife Ann went to ask the other staff in the room, he loudly scolded my wife. Then Fernando claimed the room was not readyand later I find out that it has, and eventually the other staff in the room checked us in.
We bought the Paris airport transfer service. The customer checklist stated to look for Europamundo placard. When we arrived, we were unable to locate the driver with the placard. The hotline also told us to look for the placard. In fact, the driver was using his phone to display my name, no placard. Next time, please state either Europamundo sign or passenger name.
Our tour guide and bus drivers have been excellent and very helpful to us . They help us with our luggages and our bus is clean and comfortable.. I see how hard our tour guide works to give us the best experience and made sure we have the best vacation . On my trip that started in Innsbruck, i want to mention specifically Julio for his persistence and patience on us . He made us feel like his family and i love how he gave his best to provide us the information we needed . Though there was a problem in our cruise by the Rhine River, we were almost late and only 3 mins before the boat left . Thanks to Julio for running his way to get us a ticket and made that trip possible .. We see his hard work on how not to miss all our planned tour for the day, and this isnt easy to handle as there other passengers that were leaving for other destination as well . I have to repeat all of our tour guide have been very good but I get to see extra from Julio as he was very attentive to us and our needs . I give 5 stars to everyone working very making our vacation as memorable and as happy Julio thank you soo much for everything You are the best
Your service and guide I believe are excellent.
Specially one of your guides name Manu, who help us very much with all the changes related to the covid 19 requirements