All the Tour guides were good except for one lady guidewho accompanied us to venice and Florence. She was rude and inconsiderate and not passionate enough in her profession.
As the customer are from different countries it will be better to provide some basic amenities like kettle in hotel rooms.
Very courteous,helpful and friendly staff.Our tour guides Pedro and Ana and a younger tour guide guy who went with us in Lisbon and Los jeronimos is also great,and so sorry I forgot his name are all helpful and friendly.The whole trip is exciting and fun.
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Lisbon, Madrid
Lisbon, Madrid
10% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
In general the trip itinerary was all that I wanted to do, however, there where many things that were foreseeable that where going to affect the trip and NO previous measure was taken, which eventually disappointed me of how it ended up being the trip. Things like the fact that Granada was going to be closed earlier and make us run to arrive on time but just let us be sitting in the hotel for a long time, or arriving very late to Fez and not having proper time to stay in the place could have been better handled.
In particular, I want to complain about the fact that we were suppossed to go to Alicante, we voted in the bus about skipping this city and two of us said NO to not going to the place and our guided decided to do whatever he wanted thinking we were joking. Not happy about my complaint, Abdel Salam (the guide) wrote to me in my personal whatsapp about his dissapointment of me complaining which I believe is extremly unprofessional.
The night of the 31st of December was also a huge dissapointment. And the lack of consistency and overall bad quality of the hotels was not in accordance to what you advertise in your brochures.
The tour took us to places we would not have been able to go into if we went DIY like we used to do. enjoyed the indept Morocco stops, likewise with Spain.
City sightseeingWalking tours
Tour Type
Group Tour
Accommodation
Hotel
Age Range
15-99 yrs
Operated in
english
Destinations
Madrid, Tangier, Seville, Lisbon
Madrid, Tangier, Seville, Lisbon, Porto, Santiago De Compostela, Oviedo, Santander, Granada, Rabat, Marrakech, Boumalne Dades, Erfoud, Fez
10% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
I enjoyed very much the Morocco part of the tour mainly because of the very caring and honest tour guide, Karim. He is the best. He took of me very well. All the major cities and tourist spots were covered in the tour. I have recommended him to my travel agency, in case anyone wants to visit Morocco.
The Spain part was ok but guides were speaking in Spanish more than English, so it was a bit difficult to understand. Also, when they drop us off for free time, they do not explain what are the things to see in the area. We have to figure out ourselves.
The time in each place is short and we are always rushing for time. Time spent in the bus seems longer than time spent out of the bus.
But they did cover major sites but most of these places were offered as panaromic view. What would have been better is, if at least one major attraction in each city, we can enter the place and see and experience it. For eg, Real Alcazar in Sevilla - there were no tickets purchased for us and we did not get to see inside.