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Outshine Adventure Pvt Ltd Reviews

4.8 - Excellent Based on 43 reviews

The overall rating score is based on all time feedback received and does not express any opinions of Bookmundi.com. The current reviews and scores are thus representative of a company's performance.

1 - Very poor
for Explore Nepal Tour
Anonymous On
“Esta agencia me ha parecido un completo desastre en cuanto a atención y organización. He tenido todo el tiempo la sensación de que pensaban que éramos tontos y se estaban riendo de nosotros. Nos mandaron a un chófer que no hablaba inglés y ni siquiera le dieron la lista de lugares a visitar. Cuando en un esfuerzo para salvar en lo posible esos días les escribimos, nos contestaron a los tres días, cuando ya estábamos de vuelta en Katmandu. Nos cogieron los vuelos con la peor aerolínea de Nepal y tuvimos que volar en otra porque esa ni siquiera volaba ese día…
El día 8 de julio contratamos una excursión a Pokhara con Outshine adventure. Lo hicimos con agencia local a pesar de que (curiosamente) salía más caro que contratarlo en España. Cuando ya en katmandu fuimos a la agencia a firmar, nos insistieron en que no merecía la pena que lleváramos guía, puesto que el chófer nos iba a llevar a todos los sitios que merecía la pena ver y así al viajar una persona menos en el vehículo íbamos a ir más cómodos. A lo largo del camino de ida ya empezaron las sorpresas cuando el chófer paró a comer a las 11,30 sin preguntarnos a nosotros nada y cuando llegamos a Bankdipur nos dijo que teníamos 45 minutos para verlo, comer y volver. Lógicamente le dijimos que volveríamos cuando acabáramos, ya llegamos a Pokhara, nos dejó en el Hotel y se despidió hasta las 9 de la mañana del día siguiente, cuando nosotros teníamos contratada la subida a Sarangkot al amanecer. Para colmo, no hablaba inglés (lo poco que nos comunicamos fue por señas) y tuvimos que reclamar nuestra visita a través de la recepcionista del hotel que sí que hablaba inglés y nepalí.
Con estas perspectivas y teniendo en cuenta que al día siguiente era el día fuerte de visitas en Pokhara, hablamos con la agencia para explicarles la situación y pedirles que lo solucionaran para el día siguiente. No recibimos ninguna respuesta hasta varios días después.
Cuando vino el conductor al día siguiente nos quedaron claras varias cosas :
1.- El conductor no estaba informado del recorrido del día de excursión en Pockara, no sabía que íbamos a Sarangkot, no tenía un recorrido marcado de los sitios a los que nos tenía que llevar para visitar...
Tuvimos que hacer nosotros una lista con las cosas que visitar, ayudándonos con una guía de viaje y con la recepcionista del hotel como traductora.
2.- Además de eso tampoco sabía ir a los lugares a visitar. Ni siquiera sabía dónde estaban y dudo que alguna ver hubiera oído hablar de ellos, puesto que con la lista en la mano, tenía que ir preguntando a la gente por donde se iba.”
Outshine Adventure Pvt Ltd responded to this review on :
“Hola Leire,

Muchas gracias por su evaluación en diferentes foros, por lo tanto, reconocer a la gente y su actitud. Sin embargo, es mejor aclarar los servicios que tomó y el servicio proporcionado para explicar a nuestros futuros clientes, por lo tanto, tendrán más confianza en sus servicios y organización. Como hablo español, te escribí en español muy claro que, ¿quieres contratar una guía de habla hispana para Pokhara o ir solo con el conductor? Me dijiste que hiciera más barato no usar el guía para un lugar de paisajes solos en Pokhara y solo contrataras un jeep. Le proporcionamos un excelente guía turístico de habla hispana aquí en Kathmandu y usted no mencionó eso. El conductor no habla inglés aquí en Nepal, si el conductor habla inglés no trabajará como conductor, ya que el guía ganará mejor dinero. A pesar de que el conductor habla un poco. Como conductor, él va a donde quieras ir en Pokhara y lo hiciste una vez que le preguntaste. ¿Qué nos contrató para Pokhara Tours? Esos son los servicios que nos contactó.

El vuelo en Nepal todas las aerolíneas son iguales. ¿No entiendo tus palabras sobre las peores aerolíneas? El gobierno se detendría si las aerolíneas son peores o no son buenas porque serían más serias que tú ... En algún momento si no tienen suficientes clientes, colaborar con otras aerolíneas y reúnen a los pasajeros y vuelan ...

pueden ser cualquier aerolínea ... I ¿No sabes cuál es mejor y cuál es malo? Emitiría sus boletos de avión en la misma aerolínea si le han mencionado el nombre de la aerolínea. No sé si lo hizo bien porque chófer no habla inglés. ¿Qué pasa en España y tu mismo? no somos inglés nativo, por lo tanto, utilizamos una guía turística para guiar lugares en ingles.

El Jeep era nuevo en buenas condiciones, aunque el conductor no hablaba inglés como guía turístico. Has estado en todos los lugares en Pokhara que supones que debes seguir en tu pedido. Regresó a Kathmandu muy bien y sus recorridos en Kathmandu fueron excelentes con un guía turístico experto que no mencionó aquí en los comentarios.

Lamentamos las molestias. También aprendemos de los clientes para organizar mejor en el futuro. Gracias por tu tiempo.

Saludos - Namaste,
Gokul Sapkota.”
5 - Excellent
for Everest Base Camp Trek
Anonymous On
“The most beautiful trekking I have never gone. Landscapes, people, the guide... All perfect!”
5 - Excellent
for Explore Nepal Tour
Ana Maria On
“Excelente compañía, permanentemente preocupados por mis necesidades y siempre en contacto”
5 - Excellent
for Everest Base Camp Trek
Anonymous From Australia On
“fantastic support and personalised approach, everything was done for everyone in a group of 9 people, it was great to deal withOutshine adventure company, highly recommend it”
5 - Excellent
for Everest Base Camp Trek
ROLAN J VIDAL ANGELES From Philippines On
“Excellent”

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The Advantages of Bookmundi
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How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
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