ScanBaltic Tour

1. We were not happy that the hotels in Bergen and Stockholm were switched at the last moment from those advertised to others much farther from the city centres. Not consistent with EM stated policy of making it convenient to explore the cities. 2. As customers, we did not get any benefit from travelling with 1, 2 or 3 other Europamundo buses. We had to put up with big crowds at hotel check-ins, breakfast buffets and washroom stops. 3. Tour leaders were helpful and efficient. But their level of English and knowledge of the countries visited was not high.

I enjoyed the trip though it could be very tiring. It would be nice if we at least stay 2 nights in major cities and not packing everyday. The 9AM start and 6pm end, is the ideal. We get to enjoy breakfast and the hotel facilities, and have enough time for sleep. The hotels are well chosen and impressive, special mention to Clarion Energy and Radisson Vilnius. I am also impressed with our tour guide, Antia. She is very thorough in her briefing and very knowledgeable. Tony is also worth mentioning, he is over and above and well experienced guide. My only question with the guides, how come they dont give emergency numbers to us. We dont know how to contact them for special cases or if we have concerns. The trip went well in general, there was just one incident in Moxy Bergen in which my room was also given to another guest couple and they were able to enter my room while I was getting ready. This incident was mentioned to Antia and I also confronted the reception. Lastly, transportation/bus, it was nice to have WIFI access in all the buses as convenience for the guests and make sure to deep clean every after use. One bus still has a smell of vomit.

All other passengers travelling with us were very good in nature and very helpful and were rotating the seats regularly which was really amazing.

All passengers were very co opearative and time punchual.We loved travelling with them

The local guide and guides of Europamundo has done their job execellent