1. QUALITY Our quality requirements are expressed daily in our actions and through the involvement of all of the stakeholders in the company. - Assessments are made regularly in order to guarantee the level of performance required. - In the preparation stage, we commit to analyze your request as best as possible to offer the most adapted services and to present these with as much information as possible (texts and pictures). We commit to reply to every query within two business days. - During the trip, we maintain regular contact to make sure operations run smoothly, solve potential issues and find solutions to problems you might encounter (delayed flight, passport loss, health problems, etc). 2. SAFETY Guaranteeing your safety is our top priority. - We select qualified, certified and authorized guides and tour operators. - We offer regular care, servicing and renewal of vehicles, special equipment (climbing ropes, harnesses, life vests, etc.) and first aid kits. We organize training sessions for guides and chaperones in regards to first aid, survival, how to use a decompression chamber, evacuation procedure in case of injury, etc. - We can be reached 24 hours a day, 7 days a week. - Our staff is prepared to deal with any kind of situation and to coordinate help and evacuation procedures. 3. RESPECT We defend a certain number of principles so that tourism can have a positive impact on both travelers and local populations. - We respect the environment, the local population, as well as, our customers, partners and teams. - We involve the local population in providing tourism services. - We highlight local cultural heritage and encourage the maintenance of traditional customs and lifestyles. 4. EXPERIENCE Given our experience, we know that it is important to continually seek to improve ourselves. - Training (location scouting, first help, languages) is regularly offered so that each and everyone can enhance their qualifications. - The lodgings, restaurants and outings we have on offer are selected with the greatest care and are regularly tested. - We value your opinion. 5. ORIGINALITY Because we want you to live a unique experience, we are always looking to produce innovative tours. - We are continually developing our offers. - Examining the emerging trends is essential to us. - Exploring the country and looking for new places, restaurants and activities is a part of our work.