I have to congratulate Jess and Picture This for a fantastic experience in booking the flights today. Jess was FANTASTIC. She was very friendly, patient, knowledgeable and extremely helpful in explaining everything I wanted to know along with being courteous and extremely professional. It was a pleasure having her on the other end of the phone helping me make a decision on booking my Christmas presents. She went beyond what one has come to expect from a customer service representative in this day and age, and I have to say I have booked two flights with Picture This based fully around Jess's friendly and professional manner. I went from hoping to make some polite enquiries of a number of different companies to booking and paying for two people on flights with your company simply due to her pleasant manner. The whole process including receiving my e-ticket was completed within the space of one call. Please pass on my comments to Jess and thank her for helping make the process so easy.