The document shared with us does not say how to identify the person at the airport. It becomes very harassing experience when you arrive at airport and there is no one to help you. It was purely by luck when we started asking each of the pick-up person if they know my travel agent company. Finally we were picked-up. Do you think you can win your customer with this kind of service?
As per itinerary Day 1 was free. On Day 2 tour leader informed us to meet at 2:15 at hotel lobby. We got 5 mins late to reach to hotel lobby, the coach had left without any warning for us. We contacted tour leader on phone. First she said she contacted us on phone, we did not get any phone. She was kind enough to tell us that she can wait for 5 mins at some mid way and we should take taxi. Finally as we did not get taxi in next 10 mins. She asked us to reach boat point by Taxi. We finally made it at 3pm, schedule time for boat. No problem we were 5 mins late and so we did not complaint. Next day, Day 3, the coach was to leave at 7:30 but left only at 7:42 clearly to accommodate some passengers who were late. What a fair treatment to us. On day 4 the Coach arrived late by 10 mins. The point is to understand why she had to leave without us on day 2 at dot 2:15. She could have waited for 5 mins.
Day 4 started with schedule 8:15. The coach arrive 10 mins late, after 7 mins of drive our walking had to start. Technically we were standing from 8:30 until 9:15 and then it was castle walking tour. At 12:00 we were left at astronomical clock as free time (which means walking and standing) until 13:40. the Guide comes at 13:45 tells us to walk until boat. We reach there by 14:10. He does not understand there is anything wrong with so much walking. My point is did we come for walking or enjoying the trip. After boat trip he tells us it is free time until 20:00 when the coach will be available for us at a distance of 800 meter. During this period we have to naturally walk, stand or sit (if we are lucky to find sitting place). This is very exhausting day. What kind of plan is this?
In the service industry customer satisfaction is a critical measurement. How will you rate yourself with such an experience?
A really good, interesting holiday. Rather more moderate than leisurely but very enjoyable. The group had a good age range and we all got along very well. The weather was glorious for all but one day and the guest house was lovely. The food was very good and the staff were all very friendly.
Winter adventure
Tour Type
Small Group TourSmall group tours usually have 8-12 participants and maximum up to 18 travelers
Accommodation
Villa, Guest House
Age Range
16-99 yrs
Operated in
english
Destinations
Transylvania, Magura, Villa Hermani
Transylvania, Magura, Villa Hermani
15% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Very organized. The time was well used to see major sites and to get a feel for the history and daily life. The tour was responsive to our request to include some outdoor, active activities in addition to sightseeing. The local guide was very good, knowledgeable and genial. Importantly, he was a good driver. The hotels were well selected, except for the one in Cluj which was a bit out of the center.
Experience the full-blown attractiveness of Ski Bansko on Travel Talk’s 8-day tour. From novices to experts, this ski holiday in the beautiful Balkan mountains caters for all levels of skiers and snowboarders. Ski the day before partying the night away! Get unparalleled value with a tour leader, all breakfasts and dinners with unlimited beer and wine, return airport transfers and a 4-star superior hotel on your tour. Not to mention the amazing slopes and the vibrant townlife.
Active and outdoor
Tour Type
Group Tour
Accommodation
Hotel, Hut, Resort
Age Range
18-75 yrs
Operated in
english
Destinations
Bansko, Sofia
Bansko, Sofia
50% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Enjoy a mix of culture, adventure and relaxing moments as you discover the Unesco-listed sites of Romania during this guided, 14-day tour.
Included in the itinerary is the famous Horezu Monastery, the fortified churches of Transylvania, the old wooden churches of Maramures and an ancient fortress in the Orastie Mountains. Discover the painted monasteries of Bucovina as well as Sighisoara, the only medieval citadel in Europe that is still inhabited.
This trip starts and ends in Bucharest, the capital city, which you will explore on the second day of this trip. Also included in the itinerary is a guided walking tour of Cluj Napoca. Scroll down to the itinerary section for more details.
BEGINNER ONLY. Experience the full-blown attractiveness of Ski Bansko on Travel Talk’s 8-day tour. Ski the day before partying the night away! Get unparalleled value with a tour leader, all breakfasts and dinners with unlimited beer and wine, return airport transfers and a 4-star superior hotel on your tour. Not to mention the amazing slopes and the vibrant town-life. This tour also includes ski/snowboard equipment and tuition for beginner level.
Active and outdoor
Tour Type
Group Tour
Accommodation
Hotel, Hut, Resort
Age Range
18-75 yrs
Operated in
english
Destinations
Bansko, Sofia
Bansko, Sofia
50% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
This ten-day, private, guided tour takes you to some of the most beautiful castles of Transylvania and offers you a relaxing holiday in this enchanting land. Your journey starts from Bucharest, the capital city. From there you will head for Sibiu, the former cultural capital of Europe. See the magnificent Alba Carolina, a citadel decked in white, followed by a one-night-stay in Haller Castle. See the big fortified church in Biertan and visit Sighisoara, the only medieval citadel in Europe that is still inhabited, along with Peles and Bran castles
Learn more about the myths and legends surrounding these fairy tale castles and fortresses. Wander down the streets of medieval cities and take in the beautiful landscape of Romania along the way. For more details, scroll down to the itinerary section below.
Experience the full-blown attractiveness of Ski Bansko on Travel Talk’s 8-day tour. From novices to experts, this ski holiday in the beautiful Balkan mountains caters for all levels of skiers and snowboarders. Ski the day before partying the night away! Get unparalleled value with a tour leader, all breakfasts and dinners with unlimited beer and wine, return airport transfers and a 4-star superior hotel on your tour. Not to mention the amazing slopes and the vibrant townlife. This tour also include ski/snowboard equipment.
Active and outdoor
Tour Type
Group Tour
Accommodation
Hotel, Hut, Resort
Age Range
18-75 yrs
Operated in
english
Destinations
Bansko, Sofia
Bansko, Sofia
50% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
Meeting people of other nationality with the tour group was educational and created a friendship even only for less than a week. Its a small world after all.... thank you for the experience
Enjoy this unique tour that will allow you to visit seven of the best UNESCO heritage sites in Czechia in just six days. Start in marvellous Prague, where you can admire the history of Prague Castle or the Charles Bridge. Stroll through the Old Town and Wenceslas Square, and take a boat ride on the Vltava River. Continue to Český Krumlov, a picturesque and romantic town with the meandering Vltava River and an impressive castle. Leave Bohemia behind and visit the three Moravian jewels – Telč, Třebíč, and Zelená Hora – places full of history, stunning architecture, and spirituality. End your journey in Kutná Hora and visit one of the most remarkable Gothic cathedrals in Central Europe.
Sightseeing Tours
Tour Type
Private and Group Tour Private Tour with a few fixed group departures available.
The perfect mix of group activities and all-important YOU time.
Eye-popping scenery. Droolworthy treats. Some of *the* coolest cities in the Northern Hemisphere. Central and Eastern Europe have got it going ON. Get ready to tick off six epic countries and swing by some seriously underrated gems. Think Bratislava, Prague, Warsaw and Ceský Krumlov. PLUS a little jaunt through the BEAUT Austrian Alps. Want a Euro trip that’s pure magic? THIS is it.
Explorer
Tour Type
Group Tour
Accommodation
Hotel
Age Range
18-39 yrs
Operated in
english
Destinations
Budapest, Warsaw, Krakow, Vienna
Budapest, Warsaw, Krakow, Vienna, Austrian Alps, Prague, Berlin
Explore the amazing mountain terrain of Bansko on this 4-Day ski tour. Bansko is the finest winter destination in Bulgaria offering excellent nightlife, great après-ski, fantastic snow conditions and long ski runs. This ski Bansko tour accommodates all levels of skiers and snowboarders, offering remarkable value for money. Stay in 3 or 4-star superior hotels and enjoy dinners with unlimited beer and wine. Get your bearings from your tour leader on and off-slope, and enjoy the vibrant ski resort in full!
Active and outdoor
Tour Type
Group Tour
Accommodation
Hotel, Resort
Age Range
18-75 yrs
Operated in
english
Destinations
Bansko, Sofia
Bansko, Sofia
50% OFF TODAY
This deal is valid for limited time. Book now to reserve your seats.
