I made $440 worth of reservations February 11, 2020, for a tour in Rome scheduled for Sept 11, 2020, for a group of eight friends traveling together. I cancelled the tour on March 7, 2020. June 14 they finally responded and offered a choice between a tour credit for double the amount of the original amount or the refund. I choose the refund. Their final response on June 18 was that the tour credit was their final offer so apparently I did not have a choice as their previous email had indicated. It is interesting that this all took long enough to get me past the 90 day period associated with my credit card. This is very disappointing. They have numerous complaints on their Facebook page, and on Trip Advisor. A lot of folks are being stiffed when their cancellation policy states: "Walks LLC offers a full refund on cancellations made more than 72 hours prior to tour commencement." Walks LLC should not be spending the funds received prior to the commencement of a tour and provide refunds as their policy states instead of offering credit or vouchers that may, or may not, ever be used.
Walks Update: After posting a bad review on Trip Advisor, they came back and looked at my complaint. They said they would refund my tour with them on August 3. August 6, no refund, and I wrote them back. They then stated that they would not refund my tour costs even though they had promised that they would. I've since reported them to BBB and the Texas State Attorney General's Office.
Best beware doing business with this company."
Walks is providing small group tours with special access to top venues in the beautiful city of Paris and a No Surprise Guarantee - no extra charges, just qualities services provided by expert locals at international standards.
Why book with Us
- Walks offers small group tours with maximum 15 people or fewer per guide for a friendlier, more personal experience.
- Our Guides are hand-picked Expert local Tour Guides.